Front of House Manager

Job Description

Job Description

Description:

The Front of House Manager oversees Front of House operations for events occurring at the Music Academy, working closely with other staff to ensure successful, polished event flow. This is an excellent opportunity to gain hands-on customer service, personnel management, and operations experience working closely with Academy administration and patrons. This position reports to the Director of Guest Services.

Position Responsibilities:

House Management:

• Responsible for coordinating and overseeing all Front of House operations during a performance
• Coordinates with Back of House staff to ensure all aspects of the performance are running smoothly, including audience ingress and egress
• Coordinates with Ticket Office staff to ensure all seating needs are met
• Ensures program book sheets, program books, inserts, and sponsor recognition assets are available at each event
• Prepares for unexpected occurrences and serves as primary contact in case of emergency
• Supervises volunteer ushers during events and reports any performance issues to the Director of Guest Services

Customer Service:

• Sets the standard for attentive, courteous, and sincere customer service – both for internal and external clients
• Maintains professional, polite, and positive presentation at all times
• Receives and resolves any questions or customer service issues
• Handles lost-and-found items

Other duties as assigned.

Candidate Profile:

The Music Academy values colleagues with diverse perspectives who thrive in a collaborative, highly communicative workplace. Our administration collectively informs and agrees upon the organization’s expectations for teamwork, including a positive, goal-oriented environment that positions every employee for success.

A successful candidate will demonstrate some, if not all, of the following:

• Experience in sales, retail, and/or customer-facing roles
• Excellent organizational, interpersonal, and communications skills
• Strong problem-solving skills
• Positive and professional demeanor
• Ability to work on a team and adapt to changing work priorities
• Appreciation for classical music

Additional Requirements:

• Schedule varies greatly week to week during our off-season September-May based on events productions schedule.
• Non-summer shifts are primarily evenings and weekends with varying hours from week to week.

Compensation and Benefits:

This is a non-exempt, part-time position. Compensation is $19-22 per hour, commensurate with skills and experience. Part-time employees are not eligible for Music Academy benefits unless required by law. Complimentary tickets are offered when available.

About the Music Academy of the West

The mission of the Music Academy of the West is to educate musicians through intensive study with exceptional teachers and transformative performance opportunities, while broadening access to musical experiences for the Santa Barbara community.

The Music Academy is an equal opportunity employer. We aim to create a diverse and inclusive work environment and we value each employee’s unique experiences and perspectives.

As part of its annual Summer Music Festival & School, the Academy presents the Fellowship Institute, which trains up to 150 fellows ages 18–34, alongside the High School Intensive, a two-week program for 105 gifted musicians ages 14–18. Year-round programs include Sing!, a youth choir that performs with local, national, and international partners; and the Mariposa Concert Series, featuring Academy-affiliated artists. Each summer, the Festival showcases more than 100 performances and events, including masterclasses, competitions, and a fully staged opera. The 2027 Summer Music Festival & School will run June–August, 2027. The complete performance lineup for the Festival will be unveiled in early 2027.

For more information, please visit musicacademy.org.