ServiceNow Platform Architect

ServiceNow Platform Architect

Location: Jersey City, NJ - Remote is fine Duration: Fulltime

Job Description:

Must have technical/functional skills:

• 12+ years of experience in solution architecture and at least 5+ years of experience in ServiceNow ecosystem as an architect.
• At least 2 implementation project experiences, one of which is for large customers.
• Strong knowledge of ServiceNow platform.
• Experience implementing multiple products of ServiceNow.
• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance.
• Implement Common Service Data Model (CSDM) best practices.
• Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value.
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model.
• Provides technical guidance in platform development and platform-wide solutions.
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security).
• Create detailed strategy that is aligned with the client's short- and long-term needs.
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
• Ability to solve problems, troubleshoot, manage technical escalations.
• Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices.
• Alignment to out-of-the-box, ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform.
• Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.

Roles & responsibilities:

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model.
• Provides technical guidance in platform development and platform-wide solutions.
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security).
• Create detailed strategy that is aligned with the client's short- and long-term needs.
• Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends.
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

Generic managerial skills, if any:

• Strong analytical and troubleshooting skills.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Ability to work collaboratively across security, IT, and risk teams.
• Self-driven and adaptable to fast-paced environments.