LTL Audit & Support Specialist

Job Description

Job Description

JOB SUMMARY: LTL Audit and Support Specialist

Are you ready to take on an exciting challenge as an LTL Audit & Support Specialist? In this dynamic role, your primary responsibility will be to ensure the timeliness and accuracy of LTL invoicing by meeting daily deadlines while delivering outstanding quality throughout the process! You will have the opportunity to collaborate with LTL carriers and Account Managers to resolve any billing discrepancies that may arise. A passion for providing exceptional customer service to both internal and external stakeholders is crucial for success in this role. We are looking for an ideal candidate who demonstrates strong initiative, motivation, and a genuine sense of urgency to maximize their time for the most productive outcomes. Join us and make a difference!

ESSENTIAL FUNCTIONS:

1. Bill all LTL shipments.
2. Run daily report in operating system for loads requiring audit
3. Perform knowledge-based exception management to any pre-defined processes.
4. Identify the causes for rate discrepancies and discuss audit solutions with carriers and/or account managers.
5. Develop and maintain relationships with carriers and account managers to deliver best in class customer service.
6. Monitor emails and voicemails and promptly respond to any questions, concerns and/or issues.
7. Update and maintain information in several operating systems both internally and externally.
8. Monitor and resolve any carrier aging and/or balance dues.
9. Perform all LTL accounts receivable and accounts payable adjustments.
10. Meet performance metrics.
11. Participates in special projects and handles all other assigned duties as required.

JOB QUALIFICATIONS:

1. Minimum of 1-year LTL transportation or logistics experience required.
2. Must be proficient in general computer knowledge and Microsoft Office products, demonstrated ability in Excel.
3. Must be well organized, detail oriented and able to work independently to meet deadlines. Time management is essential to success in this role.
4. Ability to research and audit invoicing using attention to detail, mathematics and problem-solving skills.
5. A commitment to providing excellent customer service and continuous improvement.
6. Display originality and creative thinking to overcome obstacles and gaps within the department.
7. Effectively manage a high volume of work and perform duties accurately and with a sense of urgency.
8. Generate suggestions and ideas for process improvements.
9. Commitment to living the Trinity Guiding Values.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

This job operates in a physical office environment. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to handle and lift objects up to 10 pounds.

REMOTE ELIGIBILITY: Hybrid

ADDITIONAL RESPONSIBILITIES:

This job description does not imply that the above functions are the only tasks that may be required. Team Members will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as requested.

EEO STATEMENT:

Trinity Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.