35 hours/week Member Service Representative - Darboy

Job Description

Job Description

Grow your career. Make a difference. Create meaningful impact.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

Big-Company Benefits. Beyond the Basics.

• Great Paid Time Off Benefits!
• Prospera Pays 90% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!
• Learn more about our benefits and culture here:

Purpose:

The Member Service Representative (MSR) is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.

We currently have an opportunity as a 35 hour/week Part-Time Member Service Rep (Teller) at our Darboy Location (N9660 County Rd N, Appleton, WI 54915):

• Starting Pay: Minimum of $18.50
• Additional Compensation:
  • Bilingual Differential: Additional $1.50 per hour for bilingual skills
  • Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential
• Quarterly Net Promoter Score Bonus : Eligible for an additional bonus.
• Hours: 35 hours per week
• Work schedule:
  • Monday - Friday: Flexible between8:15 AM - 5:15 PM
  • Saturday: Once a month 8:45 AM - 12:15 PM
• Location: Darboy Branch - N9660 County Rd N, Appleton, WI 54915

As a member of our dynamic team, you will be responsible for:

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

What could make YOU a great candidate for this opportunity?

• High School Diploma or GED required
• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

Grow your career. Make a difference. Create meaningful impact.

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.