Remote: Head of Service Management & Incident Response
Jobleads-US
Kentucky
- Remote job
Pi Health, Inc. seeks a Director of Service Management to build and lead a customer-facing service desk from the ground up, owning full lifecycle support for the FICS platform. You will design the org, establish SLA frameworks, and recruit a 24/7 team to ensure rapid incident handling across time zones.
You will implement Jira Service Management and Confluence, create runbooks, and partner with sales, legal, and engineering to satisfy contractual commitments and executive reporting.
#J-18808-Ljbffr Jobleads-USVacancy posted 3 days ago
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