General Manager

Job Description

Job Description

Purpose of Position:

The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved. 

Responsibilities:

• Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior

• Recruit and equip employees to deliver great guest interactions and deliver consistent product quality

• Leads performance conversations and uses coaching practices to develop Managers and Team Members

• Builds a healthy performance management bench of capable Managers and Team Members

Guest Satisfaction:

• Ensure local health and safety codes, and company safety and security policies are met

• Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability

• Ensures safe restaurant environment conditions are met which puts guest safety as a priority

• Monitors restaurant speed and overall performance to meet performance targets

• Serves as a role model in resolving guest concerns and works to exceed guest service standards

• Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques

Business Acumen, Sales & Profit:

• Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

• Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office

• Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action

• Reviews and prioritizes store capital expenditure requests

Requirements:

• Positive and energetic self-starter, passion for leadership

• High School diploma

• Basic business math and accounting skills and strong analytical, decision-making skills

• 2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining

• Proven skills in employee and guest satisfaction; financial performance

• Basic computer literacy and data analytics knowledge

• Demonstrated track record in the manager selection, coaching and development

• Good written and verbal communication skills with exceptional team building experience

• Ability to lift, bend, stoop, walk and perform other physical tasks for hours

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