Shift Lead II

Shift Lead II Job Category: Club Operations Full-Time On-site Garden Grove 12145 Brookhurst St. Garden Grove, CA 92840, USA Pay or shift range: $19.50 USD to $21.73 USD Our compensation philosophy is founded on principles of equitable recognition for hard work. Final offers are based on various factors, including related skill sets, experience, location, qualifications, and other job-related criteria, irrespective of background. Job Details Description At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic. If you're ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference! Job Description Pay Range: $19.50- $21.73 / hour As Lead II, you will play a critical role in overseeing our Team Members and Shift Leads and ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for excellence and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience and team development. Responsibilities include but are not limited to the following: Lead your team and set the example in welcoming, greeting, and interacting with all members, prospective members, and guests. Ability to identify deficits and improve upon current standards and processes Collaborate with your team to ensure daily cleaning tasks and gym presentation is always extraordinarily clean Membership sign-ups and prospect tours, answering phones, point-of-sale transactions, managing escalated member concerns, and making and serving smoothies, if applicable Maintain knowledge and assist members with all amenities, membership information and offerings, fitness programs, and equipment functions Ensure proper completion of opening and closing responsibilities, breaking employees for lunches and maintaining appropriate staff levels, and completing inventory counts and orders Supervise member management software reports and process data entry. Manage front desk administrative duties as needed Train and develop the team by providing coaching, ensuring timely completion of online training courses, and providing feedback to management for performance reviews Collaborate with the management team to onboard and recruit new team members Perks & Benefits: Free Chuze Fitness Membership Discounts on retail purchases and through vendor partners Training and growth opportunities Team building events and annual parties Accrued PTO, sick leave, and paid holidays Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)* 401k (eligible after 30 days of employment) *Benefits for Part-Time employees may differ Physical requirements: Able to read, write, and speak clearly in English Touring the gym: walking and climbing stairs Bending, kneeling, and repetitive arm movement Standing for long periods Computer operations Ability to lift at least 50lbs Qualifications Experience Required Teamwork-based mentality with the capacity to deliver and receive feedback Ability to multi-task and handle shifting priorities with attention to detail Excellent communication skills in person and over the phone Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed Previous experience leading a team 2 years: Customer service experience High school graduate or GED Preferred Bilingual in Spanish Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.