Regional Service Technician

Regional Service Technician

Starr Cybersecurity is a trusted provider of IT and cybersecurity solutions headquartered in Dodge City, Kansas, serving businesses across Southwest Kansas since 1997. The company delivers tailored managed IT, network, and security solutions that help clients operate more securely and efficiently, with a highly hands-on, client-focused approach.

We're seeking a hands-on Regional Service Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more - both remotely and on-site.

Key Responsibilities:

• Troubleshoot and resolve issues across desktops, software, hardware, networks, and basic server environments
• Provide both remote and onsite support to clients, delivering a high level of customer service through clear communication, responsiveness, and a solutions-oriented approach
• Handle escalated tickets and more complex technical issues across environments
• Support Microsoft 365 environments (Azure/virtualization exposure is a plus)
• Assist with server support and virtualization (Hyper-V experience is nice to have)
• Perform hardware diagnostics, repairs, and system maintenance
• Install and configure operating systems, security tools, and business applications
• Execute occasional physical networking work (cabling, rack setup, etc.)
• Document work, test solutions, and recommend improvements to system performance
• Act as a technical resource for junior team members when needed
• Travel onsite to client locations as needed.

Qualifications:

• Strong troubleshooting experience across hardware, OS, and networking
• Experience with Windows environments and Microsoft Office
• Microsoft 365 experience required; Azure or virtualization exposure is a plus
• Working knowledge of:
  • Active Directory & Group Policy
  • Business networks and user support
  • Basic server environments
• Solid understanding of endpoint security and antivirus tools
• Strong customer service & communication skills, including ability to:
  • Communicate clearly and professionally
  • Share ideas effectively
  • Actively listen and understand others
  • Build strong working relationships
  • Work hands-on and independently
  • Engage confidently and directly with clients
• Valid driver's license

Compensation & Benefits:

• Company-paid Employee & Dependent Medical & Dental Health Plans
• PTO + annual partial payout of unused time
• Retirement plan + employer contributions
• Training is provided for all systems and tools used within the organization
• Ongoing training across multiple platforms and technologies
• Support in earning industry-recognized certifications
• Vendor partnerships provide certification opportunities
• Relocation Assistance may be considered

Physical Requirements:

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.