Desktop Support Analyst I

ESSENTIAL FUNCTIONS

Helpdesk Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology (basic troubleshooting/triaging). Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled. Triage — document, track, and elevate all service and problem requests via the tracking tool. Manage NFI Group user accounts following established procedures. Provide onsite support to various local facilities as requested. Hardware and Software Process requests for new software and hardware. Assist with MAC (Move/Add/Change) requests for hardware. Ensure accuracy of the Asset Management system with current and up-to-date information on hardware and software. General Maintain an organized and safe working environment (comply with Operational Excellence and 5S). Maintain a professional and respectful work environment. Comply with customer‑service best practices and excellence. Perform other duties as assigned. Additional Responsibilities Comply with all occupational safety and health rules and regulations approved by the local Country, State, and Province, NFI Group management, the safety committee, and Union partners. Comply with all Environmental Management System certification and Occupational Safety and Health certification achieved by NFI Group. Education Post Secondary Education in IT or equivalent training and experience. Experience and Knowledge Excellent Customer Service Skills. Strong Organizational Skills. 0–2 Years of experience in a related field. Specific Job Skills PC/Peripheral Repairs and Troubleshooting. Strong phone, verbal, and written communication skills. Equipment/Machines Used Desktop/Laptop Hardware. Printers & Copiers. Mobile Devices. Telephones and Peripherals. Travel Estimated 5 days a year for training or service in another location. Physical Activity and Requirements Able to lift and carry approximately 50 pounds. Ability to traverse stairs to and from the office, shop, and warehouse areas. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability #J-18808-Ljbffr New Flyer