Automotive Clerical / Office Admin

Job Title

Since 1949, our family owned business has truly valued our employees' well being and futures. We are willing to invest in the right candidate!

What We Offer

Medical and Dental

401K Plan

Short and Long term disability

Life Insurance

Paid time off and vacation

Employee vehicle purchase plans

Family owned and operated

Long term job security

Responsibilities

• Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment
• Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
• Create and maintain billing files for reconditioning fees related to these accounts
• Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies
• Analyze and manage customer vehicle throughput via daily report/query capabilities
• Manage customer's expectations of recon fulfillment activities through proactive communications
• Build deep service relationships with customer
• Soft sell additional services to dealers upon delivery of existing work
• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Receive vehicle and registration information from customers interested in reconditioning services
• Enter all pertinent information into [ERP system] and approved work requested by customer
• Utilize the [ERP system] systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Recon Shop management
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met
• Review completed work ensuring customer quality standards are achieved and/or exceeded
• Follow up with customer to confirm completion and satisfaction
• Work with finance/local management to ensure customers are charged and A/R is timely collected
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by management

Requirements

• High School Diploma or equivalent required
• Experience working in an automotive dealership a plus
• 4 years of clerical or administrative support experience required
• Valid driver's license and safe driving record required
• Excellent communication and organizational skills required
• Advanced computer software skills necessary
• Must be able to use general office equipment (i.e., copier, fax machine, etc.)
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity
• Vision abilities required include close, distance and depth perception

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.