OPS RECORDS ANALYST

Ops Records Analyst - 64801405

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website. Agency: Department of Health Working Title: Ops Records Analyst - 64801405 Pay Plan: Temp Position Number: 64801405 Salary: $20.25 Per Hour Posting Closing Date: 06/24/2026

Your Specific Responsibilities: The incumbent's primary responsibility is to perform duties that assist us with the processing of Social Security disability claims. This position requires the incumbent have good oral and written communication skills. The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent is responsible for the routine technical electronic records management activities relating to Social Security disability claims. The incumbent must be productive under tight deadlines and have the ability to balance multiple priorities. This requires independent decision-making responsibility regarding the maintenance of medical records and consultative examination processes. Ninety percent of work performed is electronic–work will be performed via computer. Incumbent would answer calls routed to the Development Unit and return voicemail messages as they come throughout the day. They will deal directly with claimants and claimant's representatives in routing calls to appropriate DDS staff, sending out correspondences by fax or mail and making outgoing calls to ask investigative questions, such as gathering work history and functional information. This requires a broad knowledge of the division's organizational structure and the disability case process, both at the intake level and examiner level. Incumbent initiates, develops, and maintains the electronic record management activities involved with knowledge of when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed. All required information must be reviewed in the appropriate systems (i.e., Social Security Administration (SSA) system (DCPS), PCOMM and eView) for completeness and accuracy and documented on the Electronic Worksheet (EWS) when appropriate.

Required Knowledge, Skills, and Abilities: Ability to communicate effectively. Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer) Ability to collect and evaluate data relating to disability claims. Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits. Ability to evaluate data for completion. Ability to identify problems and take appropriate corrective action. Ability to compose correspondence. Ability to organize data into logical format. Ability to work independently. Ability to utilize problem-solving techniques. Ability to establish and maintain effective working relationships with others.

Qualifications: Minimum: Willing to physically come into the office to perform the duties & responsibilities of the position. Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Preferred: Preference will be given to applicants with a high school diploma. Preference may be given for previous work experience with disability or insurance claims, medical office, social work or government programs. General computer knowledge of Microsoft Office applications. Willing and able to obey confidentiality requirements for handling medical records

Where You Will Work: Tallahassee