Front Desk Agent PM

Hotel Front Desk Clerk

Check in customers using computer programs and equipment and provide guests with directions to their room.

Inform customers of all on-site amenities and any relevant information that is needed to use them.

Handle and resolve guest complaints.

Invoice and bill guests for their stay and services used.

Communicate with guests to better understand their individual needs to provide them with the best service possible.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Jump into other ad-hoc duties when your colleagues need your help.

We'll reward all your hard work with a great salary and benefits including a uniform, great room discount and superb training. Join us and you'll become part of the family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.