Customer Service Representative / Project Estimator

Customer Service Representative And Project Estimator

A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Charlottesville, Va market is looking for an experienced

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibilities include:

• Provide service to customers in our office, over the telephone, and by email.
• Generate project cost estimates for new inquiries and repeat customers
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

Skills we are looking for include:

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Ability to multi-task
• Team player that can work with others to deliver a project on time
• Cat Lover -- we have 5 Feline Supervisors at our shop

Skills desired, but not required:

• Previous experience in project estimating
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with PrintSmith or PrintersPlan or SalesForce software platforms

Compensation: $22.00 - $25.00 per hour

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hardand play harder. It's part of our DNA.

With several career paths to choose from sales, marketing, design, production, operations no matter the role you choose, you'll be working in an organization that cares about you. At Sir Speedy you can make a difference.