6517 - Associate Director Portfolio Management Business B3 III

Key Responsibilities

Program Coordination & Integration

· Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.

· Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.

· Ensure clear ownership and accountability for program deliverables across participating teams.

· Facilitate cross-functional planning and coordination meetings.

· Partner with workstream leads to understand progress, challenges, and upcoming activities.

Milestone, Risk & Dependency Management

· Maintain the master program plan and milestone roadmap.

· Track progress against agreed-upon deliverables and timelines.

· Identify, document, and monitor key risks, issues, assumptions, and dependencies.

· Coordinate resolution of cross-functional issues and escalate concerns when appropriate.

· Provide leadership with visibility into program health and delivery risks.

Governance & Executive Communications

· Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.

· Prepare executive presentations, dashboards, and status reports.

· Consolidate updates from workstream leaders into a single program view.

· Track decisions, action items, and commitments resulting from governance forums.

· Ensure consistent and effective communication across stakeholder groups.

Stakeholder Management

· Build strong working relationships across business, product, technology, data, and change management teams.

· Facilitate alignment on priorities, timelines, and program objectives.

· Drive transparency and information sharing across workstreams.

· Support communication and change readiness activities as needed

Required Qualifications

· Bachelor's degree required.

· 5+ years of program management, PMO, project management, business operations, or related experience.

· Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.

· Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.

· Strong executive communication and presentation skills.

· Proven ability to manage competing priorities and drive alignment across teams.

· Excellent organizational, planning, and problem-solving skills.

Preferred Qualifications

· Experience supporting CRM migrations or CRM transformation programs.

· Experience working with Salesforce, Veeva, or similar customer engagement platforms.

· Familiarity with Agile delivery methodologies and product operating models.

· Experience in healthcare, pharmaceuticals, life sciences, or other regulated industries.

What Success Looks Like

· Program milestones are clearly defined, tracked, and communicated.

· Leadership has timely visibility into progress, risks, dependencies, and key decisions.

· Workstream teams remain aligned on priorities, timelines, and deliverables.

· Governance processes enable effective decision-making and accountability.

· Executive communications provide clear and actionable insights into overall program health.