Client Operations Lead

Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (View email address on click.appcast.io). About the Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The role is key in fostering memorable client experiences that reinforce our commitment to our fitness community. What You’ll Do Serve as studio leader in the absence of GM/AGM/COS. Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction. Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service. Be an effective brand ambassador, ensuring clients are welcomed, assisted, and given a memorable experience consistent with the Barry’s brand. Serve as mentor, influencer, and motivator of peers supporting all Barry’s initiatives, practices, and policies. Develop constructive and cooperative working relationships with clients/staff, and maintain them over time. Assist clients, building individual connections, and providing direction with any questions or concerns. Communicate with studio leadership and peers, providing information to supervisors and co‑workers by telephone, in written form, e‑mail, text, or in person in a timely manner. Deliver first‑class client experience or hospitality at all times. Greet, assist, and check in customers. Respond to customer questions at the studio, per phone and email. Handle studio membership database, register new clients, receive membership payments, and maintain client base. Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns. Motivate team and build positive morale to drive results through accountability and celebrating successes. Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately. Deliver operational excellence in all studio processes. Ensure a clean and welcoming atmosphere at all times. Guide clients with regards to the latest studio promotions, membership discounts and/or special events. Deliver quality shakes and customer service in the Fuel Bar. Handle pre‑orders and orders on the spot. Custom to each customer’s needs. Maintain product knowledge for all studio retail operations. Participate in all relevant training and development programs and meetings as directed by Operations leaders. Have flexibility with schedule, able to work weekends, holidays, morning or night shifts and meet minimum availability requirements. Facility Maintenance Support preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping or vacuuming floors, and wiping mirrors. Support cleaning and maintenance of locker rooms to brand standard as directed. Support regular deep cleaning, organization, and service of common areas, including lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Support laundry services, including collecting, washing, and folding towels. Support daily and weekly cleaning and maintenance checklists. Company Culture Responsibilities Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily. Represent the Barry’s brand within the studio and throughout the PA fitness community. Assist in participating in and enhancing the community with your studio and regional teams. Customer Service Ensure all existing and new clients are provided with the highest level of hospitality. Maintain client database and utilize information to increase client contact. Support and attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools. Qualifications Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values. Availability to work 4 to 5 shifts, one being a weekend day. Friendly, outgoing personality and enjoy social interaction. Exhibits enthusiasm for the studio and for the job. Must be a patient, courteous listener, able to show empathy. Responding to clients’ requests with a can‑do attitude. Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast‑paced environment. Have an eye for detail and care for the studio’s appearance and cleanliness. Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness. Maintain a professional appearance and behavior. Demonstrate excellent communication skills. Candidates must be at least 18 years or older to apply. The Pay Range For This Role Is 17 - 17 USD per hour (Charlotte) #J-18808-Ljbffr Barry's Iberia