Front Desk Representative

Job Description

Your experience matters


Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.


More about our team


Join our team at Haywood Regional Medical Center, where a long-standing tradition of excellence meets a commitment to exceptional patient care. As a leading healthcare provider in Western North Carolina, we offer a comprehensive range of services, including Orthopedics, Spine Services, Cardiology, Emergency Medicine, General Surgery, Women's Care, and Behavioral Health, supported by 11 multi-specialty physician clinics. Our growing health system also features a modern Outpatient Care Center, Health & Fitness Center, and two urgent care locations, creating a collaborative environment dedicated to improving the health and well-being of the communities we serve.

How you'll contribute


A Front Office Coordinator who excels in this role:

• Coordinate and manage day-to-day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Tailored benefit options for PRN employees, and more.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

What we're looking for

• Applicants should have a high school diploma or equivalent. Additional requirements include:
• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Coding experience preferred.
• Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.

Schedule: Full-Time; Days. This position will be located in the Rehab office at the Haywood Health & Fitness Center.

More about Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.


EEOC Statement


"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran