Express Service Consultant (Subaru) - 3639111/POS025725

Job Title Express Service Consultant (Subaru) Type of Position DIRECT HIRE Job Location We are seeking candidates who are roughly based in the Atlanta, GA area. There will be extensive travel across your assigned territory / region (typically on the road Monday to Thursday, work from home Friday). Compensation $80,000 annual base salary, plus $600 per month in fixed stipends:

• 500 monthly vehicle stipend to help offset the costs associated with the role's extensive travel
• 100 monthly technology stipend for cell phone and home internet expenses

These are fixed monthly payments and do not require receipts or expense reports. Total annual cash compensation is $87,200, before benefits. Job Description / Purpose HRU Technical Resources has partnered with a global organization providing technology-enabled business services to the automotive industry. We are seeking to hire an Express Service Consultant based in the Atlanta, GA area. The Express Service Consultant is responsible for delivering an outstanding customer experience by guiding customers (in this case, Subaru dealerships) through the Express Service process from arrival to vehicle delivery. This role combines customer service, service advising, and sales to ensure efficient vehicle maintenance while maximizing customer satisfaction and dealership profitability. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced automotive environment. Success in this role requires excellent communication skills, strong attention to detail, and the ability to effectively coordinate with technicians while identifying opportunities to recommend additional maintenance services. Key Responsibilities Customer Experience Welcome customers promptly and professionally upon arrival. Conduct vehicle walk-arounds and identify maintenance needs. Clearly explain recommended services, pricing, and estimated completion times. Provide exceptional customer service throughout the service visit. Maintain proactive communication regarding service progress and additional repair recommendations. Service Operations Schedule and coordinate Express Service appointments to maximize shop efficiency. Create and maintain accurate repair orders and service documentation. Work closely with technicians to ensure timely completion of maintenance services. Coordinate vehicle delivery while ensuring all requested services have been completed accurately. Sales & Service Recommendations Recommend manufacturer-approved maintenance services based on vehicle condition and mileage. Utilize consultative selling techniques to educate customers on preventative maintenance. Promote tire sales, maintenance packages, and other Express Service offerings when appropriate. Identify opportunities to improve customer vehicle reliability and long-term ownership experience. Quality & Customer Satisfaction Verify completed repairs meet quality standards prior to vehicle delivery. Conduct post-service follow-up to ensure customer satisfaction. Resolve customer concerns professionally and elevate issues when appropriate. Build long-term customer relationships that encourage repeat business. Operational Excellence Follow established Express Service processes and best practices. Monitor key performance indicators including: Customer satisfaction, Productivity, Service efficiency, Repair order accuracy. Support continuous improvement initiatives that enhance service lane performance. Required Qualifications High school diploma or GED 2-3 years of experience in automotive service, Express Service, Quick Lube, or a similar customer-facing automotive environment Strong customer service and relationship-building skills Excellent written and verbal communication skills Proficiency with Microsoft Word and Excel Experience using dealership management systems Ability to prioritize multiple tasks in a fast-paced environment Self-motivated with strong organizational and problem-solving abilities Preferred Qualifications OEM dealership experience Bachelor's degree (preferred but not required) Previous experience in an automotive service advisor or Express Service advisor role Ideal Candidate The successful candidate is energetic, customer-focused, and passionate about delivering exceptional service. They enjoy building relationships with customers, collaborating with technicians, and helping drive dealership performance through outstanding service execution and consultative recommendations. They are comfortable working independently while maintaining accuracy, efficiency, and professionalism in a high-volume service environment. This opportunity is especially well suited for an experienced dealership fixed-operations professional who wants to continue building a career in the automotive industry outside of the traditional dealership environment. The ideal candidate values a stable Monday-through-Friday schedule, no weekend work, improved work-life balance, and the opportunity to apply their service-lane knowledge in a coaching and consulting capacity. They are motivated by professional autonomy, regional travel, and helping dealership teams succeed, rather than relying primarily on the variable earning potential of a high-volume service advisor position. Workplace Environment / Other Info This role works standard office hours (typically starting for the day at 7am or 8am and working an 8 hour day). There will be flexibility in the schedule, and you will set your own schedule. There will be extensive travel across your assigned territory / region (typically on the road Monday to Thursday, work from home Friday). Travel costs are reimbursed. There is also a $0.40 per mile reimbursement when utilizing your own vehicle. Job offer may be contingent upon passing a background check and drug screen. HRU is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr HRU-Tech