Associate, Living

SENTRE Role Overview

ROLE - Associate, Living

COACH - Portfolio Manager, Living

About SENTRE

Founded in 1989, SENTRE is a vertically integrated real estate investment management firm headquartered in San Diego, California, with extensive experience in industrial, office, retail, and multi-family properties. SENTRE has acquired, developed, and/or operated projects throughout the Western United States, with experience totaling more than 12 million square feet and $4.6 billion in transactional volume. SENTRE also co-founded Vesta (NYSE: VTMX), a publicly traded industrial real estate company operating in Mexico, with a portfolio of over 45 million square feet valued at $4.4 billion (as of 6/30/2026) We Reimagine Real Estate for Good.

Purpose

The Living Assoicate works in close collaboration with the Living Team to execute SENTRE’s operations plan objectives across the entire SENTRE Living portfolio and is specifically accountable to resident communications and work order coordination, application processing, property records and reporting, resident event support, and property standards. Based in San Diego, the role serves as an onsite point of contact for SENTRE’s San Diego communities and remote support to regional communities. This role provides future growth opportunities via exposure and direct participation in day-to-day property operations across a multi-market portfolio.

Responsibilities

• Serve as an onsite point of contact for residents across all three San Diego communities, sending resident notices using approved templates;
• Receive and coordinate resident service requests and work orders, scheduling vendors as needed and confirming completion with the resident;
• Escalate complaints, emergencies, safety concerns, or unresolved issues to the Portfolio Manager, Living promptly and document the resolution;
• Conduct routine property walks and unit inspections to uphold SENTRE brand standards, flagging maintenance, curb appeal, or unit condition issues to the Portfolio Manager, Living;
• Support the unit make-ready process by coordinating turnover scheduling and confirming units meet SENTRE standards prior to move-in;
• Process rental applications in accordance with SENTRE’s approved screening criteria, coordinating with the Living Team from application through approval;
• Ensure application handling and all resident interactions comply with Fair Housing requirements and SENTRE operating policy;
• Maintain accurate resident files, lease documentation, and Yardi records, keeping administrative processes on schedule;
• Prepare leasing, occupancy, and work order reports and other recurring documentation for review by the Portfolio Manager, Living and the Living team;
• Support the planning and running of resident events that build community and support resident retention;
• Coordinate event logistics, resident communications, and vendors in partnership with the Living Team;

Travel and Availability

• Regular travel between SENTRE’s three San Diego residential communities is required;
• Attendance at SENTRE’s HQ in San Diego for training, team meetings, and company events;

Qualifications

• Minimum 2 years’ experience in multifamily leasing, property management, or resident services;
• Experience processing rental applications against established screening criteria;
• Self-starter, motivated individual seeking an opportunity for growth and responsibility;
• Strong customer service and communication skills, with the ability to interact professionally with residents, prospective residents, vendors, and team members;
• Working knowledge of California and San Diego landlord-tenant and Fair Housing requirements;
• Ability to prioritize tasks and manage administrative workload across two portfolios;
• Proficiency with Microsoft Office and Yardi property management software;
• Reliable transportation and ability to travel between assigned San Diego properties as needed;
• Alignment with SENTRE’s Core Values;

Core Values

Greatness follows passion

• We believe in doing work that fuels passion and delivers results. We learn from every challenge, celebrate every win, and keep moving forward. Everyone has a unique role to play. Find your purpose, tell your story, leave your mark.

Think and act like an owner

• We approach every decision with an ownership mindset—accountable, invested, and engaged. We take pride in the details, make the hard calls, and never walk past a problem. We stay curious, stay humble, and lead with purpose.

Embrace challenge and change

• We challenge convention, think creatively, and push beyond the box. We value versatility, utility players, and passion-driven problem solving. We trust the process and our decades of success—but we also continuously improve it.

Take action, own the result

• We take initiative, follow through, and own the outcome—good or bad. We lead with a self-starter mindset, where attitude matters most. No excuses, no energy vampires—just nice, smart, disciplined people. We focus on solutions, not blame.

We play to win

• We operate as one—ONE SENTRE. We collaborate across roles, teams, and borders, united by shared values and a collective vision. We grow together, learn together, and win together. We are in this together.