Member Services Representative

Member Services Representative

The Member Services Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters and reports, and other additional clerical duties as directed by the agent or associates. We will train the right person!

Job Responsibilities

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service.

Job Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Excellent communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Professional phone etiquette.
• Excellent spelling and grammar skills.
• Great customer service skills.
• Possess an upbeat, positive and enthusiastic attitude.

Schedule: Monday through Friday 8:00am-4:30pm