Customer Service Banker

Job Description

Job Description

Company: Savings Bank of Walpole

Title: Customer Service Banker

Location: Walpole, New Hampshire

Position Details: Full-time including rotating Saturdays

SBW is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Universal Banker (Customer Service Banker) at our Walpole , NH branch.

SBW was recently named one of “American Banker’s Best Banks to Work for” for its 8th consecutive year.

We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!

JOB REQUIREMENTS/DESIRED EXPERIENCE:

• High school diploma or GED
• Minimum one year experience in customer service and/or cash handling role
• Experience utilizing software applications to perform customer service duties
• Strong interpersonal and organizational skills
• Must be able to work rotating Saturdays
• Ability to travel between branch locations as needed
• Prior bank teller transaction knowledge a plus but not required

PRIMARY RESPONSIBILITIES:

• Maintains a working knowledge of banking products and services while promoting them to the customer
• Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
• Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
• Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
• Responds to questions and resolve problems or concerns for customers effectively and efficiently

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.