Branch Manager

Job Description

Job Description

Job Title: Branch Manager

Status: Full-Time (40 hours a week, some Saturdays required)

Reports to: Regional Branch Manager

Position Purpose

In this role, you will be accountable for the day-to-day operations of the branch, ensuring the delivery of high-quality member service at the branch. You will play a pivotal role in coaching and mentoring staff, guiding them to achieve goals and enhance their skills. Upholding and implementing established policies and procedures is essential to safeguard Granite Credit Union and its members. Your effective communication will be crucial in building strong relationships with our diverse community and ensuring an outstanding member experience.

Essential Duties, Skills & Abilities

• Exhibit outstanding member services skills by applying Granite Credit Union Core Values.
• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Processing loans and ensures that branch achieves assigned loan production goal.
• Troubleshoots and resolves internal and external inquiries.
• Ensures branch personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training.
• Ensures members' requests and questions are promptly resolved. Handles members' complaints. Ensures members are informed of Company services and policies. Counsels members regarding their financial needs and services requested.
• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems.
• Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the company's products, services and processes are remaining competitive. Manages and oversees expenses.
• Prepare assigned month-end management reports which apprise executive management of the status of branch activities.
• Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Is responsible for maintaining office building, grounds, equipment and fixtures of the branch.
• Handle Glia calls and live chats to assist members with inquiries
• ⁠Ensure that all information and transactions regarding credit union members are kept confidential.
• Maintain the security of the work area and keep it organized and neat in appearance
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.
• Basic computer operating skills such as email, Microsoft Office, etc.
• Attend meetings as required.
• Promote a professional appearance and attitude.
• Other duties as assigned.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

At least one year of supervisory experience preferred.

At least two years of Branch operations experience preferred.

At least one year of lending experience preferred.

Education

High School Diploma or equivalent.

Additional coursework in business or finance preferred.

Granite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.

February 13, 2026