Customer Service Representative (CSR)

Job Description

Job Description

Want to work in a stable position within a family-oriented environment? Are you an organized, self-motivated individual who enjoys helping customers and working with a team?

Relief Heating and Cooling is a family-owned and operated HVAC company proudly serving Greensboro, NC — and we’re hiring!

Join the Relief Team today! No experience required. Bring a willingness to learn and we’ll provide paid in-house training to help you succeed.

• Managing inbound and outbound customer calls in a timely and professional manner
• Maintaining and updating customer information accurately in our database
• Resolving customer concerns and ensuring customer satisfaction
• Making outbound follow-up calls to existing customers
• Building and maintaining strong customer relationships
• Dispatching and communicating with technicians throughout the day

• Strong interpersonal and communication skills
• Proficient computer skills, including Microsoft Word and Excel
• High school diploma or GED required
• Ability to work independently with strong organizational skills and attention to detail
• Must be dependable and punctual

This is a part-time position that requires:

• A strict 7:30 AM start time
• Availability to work 5 days per week (Monday–Friday)
• Flexible end times, with shifts ending before 5:00 PM
• No weekends required

This position has strong potential to grow into a full-time opportunity for the right candidate.

$14.00 – $16.00 per hour

• Employee discount
• Life insurance
• Dental and vision insurance
• Professional development assistance
• Referral program

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Interested? Fill out an application today and become part of the Relief family!