Funeral Director/Embalmer

Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. May perform embalming responsibilities. As the licensed Funeral Director, responsible for compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s). JOB RESPONSIBILITIES Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules arrangement appointment, and emails appointment confirmation. May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software. Greets next of kin and escorts to meeting space. Initiates and facilitates arrangements conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits, such as veteran benefits. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products. Transitions arrangements conference to funeral services counselor/advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSC, may perform FSA/FSC responsibilities. Responsible for reviewing and authorizing merchandise and service contract revisions. Confirms authorization to proceed with service arrangements. Presides as Master of Ceremonies for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards. Must be present for graveside services included in the purchase agreement and when the casket containing a human body is placed in a grave, crypt, or burial vault, verifying removal of personal belongings as per arrangements. Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Inspects service arrangements against contractual arrangements and next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members. Interacts with family to fulfill death‑care requests. While interacting with family and guests, obtains leads for pre‑need services. Performs a variety of event planning responsibilities including resource planning and ordering music, flowers, or catering to fulfill arrangement requests. Produces memorabilia and memorial products such as memorial photographs, stationary, electronic presentations, obituary writing, and online memorials. Pre‑event preparations of the event room, including setting up chairs, tables, flowers, guest books, and décor. Post‑event cleanup of chairs, tables, floors, proper storage of items, identification of property in need of repair, and courier/deliver family memorabilia to home. May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier. May attend community or charity events to represent and promote the location or market. Follows company processes to verify identity, review embalming authorization, and perform embalming, including use of scalpels, pumps, tubes, and equipment to replace bodily fluids with embalming fluids, perform restorations, styling hair, applying cosmetics, dressing body, and other preparation required for human remains. Verifies appropriate casket and lining, dresses casket, and updates status in software. Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, promotes a safe work environment, and inventories and reorders supplies. Works under general guidance. New associates learn application of licensure to business environment complying with regulations, policies, and procedures; work may be peer‑reviewed for accuracy and quality; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors, ensures compliance with local, state, and federal regulations, takes initiative to discuss assignments and priorities, seeks guidance and coaching from manager, notifies manager when workload is light and volunteers for additional work, and adjusts effectively to new work structures and processes. Additional responsibilities as requested or assigned. MINIMUM REQUIREMENTS Graduated from an accredited school or college of mortuary science. Current funeral director and embalmer dual license within the practicing state. Valid state driver’s license with an acceptable driving record required to operate company owned vehicles. Industry experience is preferred. Cognitive ability including reasoning, planning, problem‑identification, quick learning, and applying learning to new situations. Process and results oriented; motivated to keep projects moving ahead by removing obstacles and exploring alternatives. Positive attitude, drive to continually advance understanding of the industry and business, highly self‑motivated. Ability to build professional and trusting business relations. Professional written and verbal communication skills. Public speaking skills with ability to influence and gain consensus. Proficient using databases in automated processes. Proficient MS Office skills. Work conditions: work is both indoors and outdoors during all seasons and weather. Attire: professional business attire required when in contact with families. Posture: frequent continuous periods of sitting or standing up to 6 hours per day; frequent stair climbing. Physical demands: manual dexterity required, includes paperwork, calculators, computers, and phone usage; ability to push and pull up to 150 pounds on flat and inclined flooring or ramps. Hours: flexibility of availability is a requirement. Standard hours include nights and weekends, when the majority of services occur. Typically, less than 20 hours a week is worked. M-F 8am-5pm; limited amount of local and/or multiple location travel required. Job Location: US-MO - Kansas City Postal Code: 64131 Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr Service Corporation International