Information Technology Support Analyst

Information Technology Support Analyst (Windows 11 & Lab IT Support) Location: Albany, NY 12207 Contract Duration: 6 Months (Potential for Extension or Full-Time Conversion) Pay Rate: $30–$33/hour (W2) + Benefits Benefits Include: Weekly Pay, Medical, Dental & Vision Insurance Position Overview We are seeking a Lab Computing Analyst to support Windows 11 upgrade initiatives and IT asset management projects within a laboratory environment. This role requires hands‑on experience with Windows operating systems, laboratory hardware and software, troubleshooting, and asset inventory management. The ideal candidate will be comfortable working independently with researchers, vendors, and cross‑functional IT teams to ensure successful project execution. Key Responsibilities Windows 11 Upgrade Project Perform Windows 11 (LTS, Pro, and Enterprise) upgrades, configuration, deployment, and troubleshooting before, during, and after implementation. Build and configure Windows 11 systems manually without relying solely on automated imaging solutions. Support laboratory instruments and associated software during operating system upgrades. Install, configure, and troubleshoot computer hardware, peripherals, and third‑party devices, including cameras, printers, scanners, and expansion cards. Replicate hardware and software configurations following system upgrades. Utilize SCCM to deploy packages, perform software installations, and assist with issue investigation. Work independently with researchers, laboratory personnel, and third‑party vendors to coordinate and complete upgrade activities. Create, update, and maintain support tickets and documentation using ServiceNow and JIRA. Asset Management Project Conduct room‑by‑room hardware inventories using modern scanning tools. Utilize inventory scanners or RFID‑based technology to track IT assets. Maintain accurate asset records and reconcile discrepancies across internal asset management systems. Generate inventory status reports and follow up on exceptions with IT and Facilities teams. Ensure hardware inventory records remain accurate and up to date. Additional Responsibilities Install, configure, and troubleshoot server and workstation hardware, software, and operating systems. Monitor system performance and maintain secure computing environments. Support data integrity, access control, and file system security. Communicate technical issues and solutions effectively to both technical and non‑technical stakeholders. Recommend hardware, software, and process improvements to enhance operational efficiency. Participate in IT infrastructure and technology implementation projects as needed. Required Qualifications Strong hands‑on experience with Windows 11 (LTS, Pro, and Enterprise) installation, configuration, and troubleshooting. Experience supporting laboratory instruments and laboratory software . Expertise in hardware installation, configuration, and troubleshooting. Experience with Microsoft SCCM for software deployment and package management. Working knowledge of ServiceNow and JIRA . Experience performing IT asset inventories using barcode or RFID scanning tools. Strong analytical, troubleshooting, and organizational skills. Ability to work independently in laboratory and research environments while collaborating with cross‑functional teams. Excellent communication and documentation skills. #J-18808-Ljbffr Tailored Management