Maintenance Technician

Job Description

Job Description

Maintenance Technician

Company: Protocase Inc.
Department: Operations / Maintenance
Location: Wilmington, North Carolina
Work Arrangement: On-site
Employment Type: Permanent, Full-Time 

Shift: 40 hours per week. Occasional after-hours, weekend, and on-call availability required for critical equipment issues.

Level: Intermediate — 2+ years of experience
Start Date: ASAP

Compensation: $50,432.77–$58,041.40 USD total annual compensation , including base salary and performance incentives, depending on experience.

Full Transparency: We Work a Little Differently Around Here.

This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way.

At Protocase, your ideas don't just matter—they help shape our future. We value collaboration, problem-solving, and people who are willing to speak up when they see a better way.

Learn more about how we work:
workdifferently.info

About Us

Protocase combines advanced manufacturing and technology to provide custom manufacturing solutions for engineers, designers, researchers, and innovators around the world.

Our team of more than 400 employees supports over 16,000 customers globally, helping bring complex ideas and products to life with speed, flexibility, and quality.

We work with customers ranging from growing businesses and research organizations to some of the world's most recognized technology, aerospace, education, and engineering organizations.

About the Role

We're looking for a hands-on Maintenance Technician to help keep our Wilmington manufacturing operations running safely, reliably, and efficiently.

You'll work closely with our Operations, Production, and Maintenance teams to perform preventative maintenance, troubleshoot equipment problems, complete repairs, and help minimize production downtime.

This is a hands-on role where you'll need to think on your feet, respond to equipment issues, and work through problems in a fast-paced manufacturing environment.

What You'll Do

• Perform preventative maintenance on machinery and equipment.
• Troubleshoot equipment malfunctions and complete repairs.
• Respond to critical equipment issues to minimize production downtime.
• Maintain accurate maintenance records and equipment status information.
• Source repair parts and coordinate with external vendors when needed.
• Communicate equipment status and repair progress with Production and management.
• Work with Production and Maintenance teams to identify and resolve equipment issues.
• Support improvements that increase equipment reliability and performance.
• Participate in after-hours, weekend, and on-call coverage when required.

What You Need

Don't meet every qualification?
If you have a background in equipment maintenance, troubleshooting, and hands-on technical work, we'd still love to hear from you.

• 2 or more years of experience in equipment maintenance, troubleshooting, or a similar hands-on technical role.
• Experience troubleshooting and repairing equipment in a manufacturing or industrial environment.
• Solid understanding of instrumentation, electronics, and automation.
• Ability to perform preventative maintenance and diagnose equipment problems.
• Ability to maintain accurate maintenance records.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate effectively and work well with Production, Maintenance, and management teams.
• Ability to lift up to 50 lbs (23 kg) .
• Ability to work on-site in Wilmington, NC.
• Ability to participate in after-hours and on-call coverage, including weekends, when required.

What Would Be Considered an Asset

• Diploma or certificate in a relevant technical or skilled-trades field.
• Completed apprenticeship or relevant trades training.
• Experience in a manufacturing, sheet metal, or production environment.
• Experience with maintenance tracking or computerized maintenance systems.

About You

• You're hands-on, dependable, and enjoy figuring out why something isn't working.
• You take ownership, stay calm when equipment goes down, communicate clearly, and look for practical ways to get things running again.

• You don't need to know every machine on day one—you do need to be curious, mechanically inclined, and willing to learn.

Why Us?

At Protocase, your work has a direct impact on keeping our manufacturing operation moving. We value people who take ownership, solve problems, share ideas, and work together to make things better.

Training & Growth: Leadership training, skills development opportunities, regular coaching, and clear pathways for career growth.

️‍⚕️ Comprehensive Health Care: Medical, Dental, Life Insurance, and Group Insurance available after two months of full-time employment.

️ Vacation: Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.

Community Discounts: Access exclusive deals at local businesses.

️ Wellness Support: Participate in wellness events and enjoy access to a gym membership.

Social Events: As our Wilmington branch continues to grow, enjoy team lunches, seasonal parties, and social events with your coworkers.

Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.