Bilingual Account Manager English & Spanish

Job Description

Job Description

Account Manager – Domestic Sales

We are seeking a sharp, energetic Account Manager for one of our clients in Plantation. This is not an outside sales role . The position is primarily inside sales and customer service focused , managing assigned customer accounts and acting as the internal point of contact for clients.

Schedule and Compensation

• Monday – Friday 8:30 AM – 5:00 PM

• Salary: $70,000 plus end-of-year bonus

Essential Functions & Responsibilities

• Manage and own a portfolio of domestic customer accounts, serving as the primary point of contact
• Build and maintain strong customer relationships through responsiveness, follow-up, and solution-oriented communication
• Act as the internal representative for customers, coordinating with multiple departments to ensure customer needs are met
• Prepare quotes and gather all required documentation to support the quotation process
• Provide timely updates to customers regarding order status, pricing, inventory, testing, shipping, and related matters
• Handle customer inquiries, concerns, and complaints professionally and efficiently
• Send product samples to existing and prospective customers as requested
• Track and manage customer-owned inventory
• Maintain accurate and organized customer records, including quotes, orders, pricing, packaging, specifications, and complaints
• Process purchase orders and assist with invoice-related tasks
• Provide regular feedback to management regarding account activity and status
• Proactively identify opportunities to grow existing accounts and support new business initiatives
• Participate in occasional trade shows and customer-related events
• Perform other duties as assigned by the immediate supervisor

Qualifications

• Associate’s degree in Science or Business required; Bachelor’s degree preferred
• Bilingual English and Spanish is required
• 2–3 years of experience in account management, inside sales, or customer-facing sales roles
• Proficient in Microsoft Outlook, Word, and Excel
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail with a strong customer-first mindset
• Professional presentation, energetic personality, and ability to work directly with senior leadership