Showroom Customer Service Representative

Showroom Customer Service Representative

Pridestaff is currently seeking a Showroom Customer Service Representative for a large, well-known plumbing and bathroom fixtures company located in Corona, CA. This is a full-time, contract to permanent position with opportunity to grow. Please see job requirements below to be considered.

• Pay Rate: $17-19
• Shift: Monday through Friday, 8am to 5pm or hours TBD

Job Description: This position is an office setting / Hybrid

Position Purpose: The Order Entry Representative is responsible for end-to-end ownership of customer orders and related inquiries. This role is expected to function with a one-stop-shop mentality by proactively identifying issues, communicating clearly with customers, and working problems through resolution rather than deferring or transferring responsibility unnecessarily.

Core Accountabilities:

• Order Accuracy & Processing - Enter customer orders accurately, completely, and in accordance with established procedures.
• Validate pricing, product selection, shipping details, and required dates prior to order release.
• Identify discrepancies or potential issues and take corrective action before processing.
• Maintain accountability for order accuracy from entry through completion.
• Customer Ownership & Service - Serve as the primary point of contact for assigned orders and related customer inquiries.
• Respond to Zendesk tickets within 4 business hours and manage inquiries through resolution.
• Communicate proactively with customers regarding order status, backorders, changes, or required clarifications.
• Demonstrate critical thinking and problem-solving skills to resolve issues without unnecessary escalation.
• Customer Interaction - Make or receive customer phone calls when necessary to clarify order details or resolve issues.
• This role does not include inbound phone queue responsibilities.
• Problem Solving & Proactivity - Anticipate potential order or customer issues and take preventative action.
• Take ownership of problems and follow through until resolution is confirmed.
• Escalate issues appropriately when resolution requires additional support, while retaining ownership.
• Collaboration & Standards - Follow all company policies, procedures, and service standards.
• Collaborate with Customer Service, Sales Administration, and other internal teams to resolve issues.
• Support inbound sales opportunities when appropriate.

Performance Expectations:

• Consistently meet order accuracy, productivity, and service level expectations.
• Maintain clear, professional written and verbal communication.
• Demonstrate reliability, accountability, and attention to detail.
• Exhibit customer-focused judgment and critical thinking in daily decision-making.

Qualifications:

• Entry-level role; prior order entry or customer service experience preferred.
• Strong written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office 365 (Outlook, Teams).
• Experience with Zendesk or similar ticketing systems preferred.
• Regular, predictable, full attendance is an essential function of the job.
• Must be able to submit to a clinic drug test and background check prior to start.

Work Schedule & Location: Hybrid role: Remote Mondays and Fridays; In-office Tuesday through Thursday (Corona, CA). Full-time, standard business hours.

Compensation / Pay Rate (Up to): $17.00 - $19.00 Per Hour