Clerical Support / Quality Assurance Specialist

Job Description

Job Description

Position Title: Clerical Support and Quality Assurance Specialist (Temporary)
Department: Voter Services
Reports To: The Voter Services Director, Voter Services Managers, or other designated supervisory staff, as assigned.
Position Summary
The Clerical Support and Quality Assurance Specialist performs clerical, administrative, records review, quality assurance, and data entry functions in support of election operations. The position is responsible for reviewing election-related records and documentation for accuracy, completeness, consistency, and compliance with established procedures; identifying discrepancies; documenting findings; and performing administrative support functions while maintaining confidentiality, productivity, and data integrity. This temporary position supports the operational needs of the Voter Services Department during election activities.
Essential Duties and Responsibilities
• Perform clerical, administrative, quality assurance, and records review functions in support of election operations.
• Review voter registration applications, Vote-by-Mail (VBM) requests, voter record updates, reports, correspondence, and other election-related documents for completeness, accuracy, consistency, and compliance with established procedures.
• Compare, verify, reconcile, and validate information using agency systems, records, and supporting documentation.
• Identify discrepancies, missing information, duplicate records, or processing errors and refer items requiring review or correction to designated supervisory staff.
• Enter, update, verify, and maintain election-related information using agency systems and databases.
• Maintain accurate records and documentation in accordance with established procedures.
• Organize, file, retrieve, and maintain electronic and paper records.
• Perform quality assurance reviews while meeting established productivity, quality, and accuracy standards.
• Maintain the confidentiality and security of voter information and official records in accordance with applicable federal, state, and local laws, agency policies, and established procedures.
• Follow established office procedures, records management practices, quality assurance standards, and supervisory instructions.
• Communicate professionally with supervisory staff and coworkers regarding processing questions, discrepancies, and quality assurance findings.
Joe Scott, Supervisor of Elections
4650 NW 21st Avenue