Razzoos Host (44619)

Job Details Location: Razzoos Concord – Concord, NC 28027 Shift: Any Category: Restaurant – Food Service Summary The Host/Hostess is responsible for greeting guests promptly upon arrival and welcoming them to their dining experience with warmth and professionalism. This role includes seating guests, presenting menus, and ensuring each interaction is friendly, timely, and aligned with our hospitality standards. Licensing Requirements Valid Food Handlers Certification Duties & Responsibilities Warmly and graciously greet all guests upon arrival. Maintain a constant focus on opening the front door for all guests entering or exiting the restaurant. When immediate seating is unavailable, record guest names and party sizes accurately. Provide guests with estimated waiting time. Notify guests by calling out their name and party size when tables become available. Answer phone calls professionally, following hospitality standards. Accommodate special seating requests for guests whenever possible. Seat guests based on preferences and balancing customer flow in service stations. Upon seating guests, present menus and inform them of their assigned server’s name. Ensure tables are properly set, clean, and fully prepared, inspecting for completeness and presentation standards. Relay messages to servers and bussers as needed. Maintain a clean service area. Conduct scheduled checks of restrooms, landscaping, windows, and entryways. Thank guests as they leave and invite them to return. Knowledge, Skills, & Abilities Excellent customer service and hospitality skills. Strong communication and interpersonal abilities. Able to communicate clearly and effectively with guests and team members. Ability to manage guest wait lists and provide accurate wait time estimates. Ability to multitask and stay organized in a fast‑paced environment. Professional, friendly demeanor with guests and team members. Ability to work effectively with servers, bussers, and management to ensure smooth restaurant operations. Basic phone etiquette and customer service skills. Qualifications Minimum 17 years of age. Restaurant experience in a hospitality environment preferred, but not required. Exhibit a polished, professional appearance and provide exceptional hospitality with a consistently positive attitude. Must be a team player and able to work in a fast‑paced environment. Must be authorized to work in the U.S. Work Environment & Physical Demands Expected to keep the work location a safe and healthy environment. Utilize basic safety measures to keep the environment safe; report any safety concerns to your supervisor. Where protective clothing, gloves, shoes, or equipment are required, employees must wear them. Must be able to stand and walk for extended periods throughout the shift. Must be able to reach, bend, stoop, lift, and carry up to 20 lbs. What We Offer We interview on the Spot. Flexible schedules, full time or part time. Competitive pay & annual reviews with merit increase potential. Tuition assistance. Paid vacation. Health insurance. Free company‑provided shirts. Paid training. Free employee meal during work. Generous dining discounts at company‑owned restaurants. Annual employee appreciation event. Career development. Fast‑track career path opportunities into management. Fun place to work with exceptional & diverse team members. An amazing company culture of familia and respect. Discounts on items like theme parks, movie theaters, live shows, etc. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status or other classifications protected by applicable federal, state, or local law. #J-18808-Ljbffr MCrowd Restaurant Group