Senior Field Services Representative

Field Service Representative

Northstrat is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis.

As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations. This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Key Responsibilities:

Travel may vary, but it is estimated 10-15% of time will be OCONUS:

• Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved.
• Effectively manage time to respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Performs small scale (move, adds, or changes of client's) equipment as needed.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.
• Remotely monitor health and status of deployed OCONUS systems
• Support logistics operations and aid in asset management responsibilities
• Escalate any hardware issues or system outages to leadership immediately
• Assist with ticket management, and track all known hardware issues within Jira ticketing system
• Perform preventative maintenance checks and services (PMCS)
• Conduct hardware replacements and/or upgrades
• Monitor and maintain system hardware and software
• Troubleshoot any technical problems or issues to determine possible solutions
• Conduct and/or assist local unit with site surveys (for future system installation)
• Conduct refresher training for operators, when necessary
• Support customer operations and system administrator personnel