Airline Customer Service Agent - Seattle, WA

Job Description

Job Description

Hourly Pay $21.50 per hour

Any additional language skills are a plus!

Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

• Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment – No two days are the same at the airport!
• Career Growth Opportunities – We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• STARLUX Shifts:
• 700PM - 11:30PM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed.
• China Airline shifts: 900PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed.
• Shifts may change due to operational needs.

Appearance Policy Notice:

This company has the right, subject to applicable laws, to establish and enforce dress code and grooming standards for all employees. These standards are designed to maintain a safe, professional and consistent workplace environment. The policies apply equally to all employees and may include requirements for clothing, hairstyles, facial hair, tattoos, piercings, and other appearance-related matters.

These rules are in compliance with federal and state anti-discrimination laws, including Title VII of the Civil Rights Act, the American with Disabilities Act, and the Equal Pay Act. Reasonable accommodations may be required for religious beliefs, disabilities, or other protected categories unless such accommodations impose an undue hardship on the business.

Candidates may request to review the dress code policy in the company's employee handbook for detailed requirements and exceptions.

Requirements

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Benefits

• Hourly Pay Rate: $21.50

• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

“Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”

Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.