Campus Safety Dispatcher

Campus Safety Dispatcher

Under the supervision of the Director of Campus Safety, the Campus Safety Dispatchers are an integral part of campus activities, and are responsible for answering and transferring all incoming calls that are dialed to the main Hartwick College phone number. The dispatchers serve the Campus Safety and Facilities Department while handling everything from emergency situations to routine assignments and service requests. The dispatcher is also a first line customer service representative and gives the important first impression for people making telephone inquiries to the campus. This position is for the 11:00pm - 7:00am shift.

Responsibilities

• Provide continuous 24 hours a day, 7 days a week service to the Hartwick College community
• Answer all incoming phone calls and transfer these calls to the appropriate office or person
• Dispatch Campus Safety or Facilities to any calls for service on campus
• Maintain dispatch files for Campus Safety and assign case numbers and dispositions when needed
• Print out and file all daily reports including emails and memos
• Maintain the Campus Safety lost and found property files
• Monitor the campus surveillance camera system
• Have the ability to maintain positive relationships with all internal and external constituents
• Make timely notifications to appropriate supervisors and other Hartwick College staff of emergencies, hazardous situations, and any other newsworthy or major incidents
• Comply with all applicable College, Federal, State, local and associational laws, rules and regulations
• As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus
• Participate in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Qualifications

• Minimum requirements for this position are a High School Diploma, or GED. Outside experience with customer service and telephones is a plus.
• Tact and judgment to deal with different types of people either in person or on the phone
• Communication skills to handle multiple phone lines and two-way radio at the same time
• Customer service skills to give a good impression to all callers
• Excellent inter-personal skills a must
• Working knowledge of Windows-based computer software
• Strong computer skills and the ability to learn new programs and software as necessary

Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening "the understanding, awareness, and appreciation of diversity among all members of the Hartwick community." Women, minorities, and other underrepresented groups are especially encouraged to apply.

• A cover letter;
• A resume; and
• The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.

Hartwick College