Automotive Service Dispatcher

Automotive Service Dispatcher

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Service Dispatcher to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K & Match
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
• Additional access to Term Life Insurance Policy
• Short Term and Long-Term Disability
• Health care, dependent care, and family reimbursement accounts
• Pet Insurance

In this position you would be responsible for the planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. You would report directly to the Service Director.

Qualifications:

• High school diploma or the equivalent
• Minimum of 1 year of working experience within a car dealership service area
• Minimum of 1 year of experience as a dispatcher (preferred)
• All applicants must be authorized to work in the USA
• Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license
• Must have a valid driver's license and be eligible for coverage under shop insurance policy (Not an excluded driver)
• Bilingual, (Preferred but not necessary)

Essential Duties, but not limited to:

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Checks customer credit status.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

Apply today and find out all our dealership has to offer!