Remote Customer Service Representative

Remote Customer Service Representative Full-Time – Healthcare Support- Sacramento, CA

Now offering a $400 new hire bonus!

Make a real impact from home. Help Californians access the healthcare they need.

TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position —work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company.

Remote work with flexibility: This position is fully remote. In-person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support—but your day-to-day work happens from home.

Why Join TDB?

• Truly remote position: Work from home daily with equipment provided

• Comprehensive benefits: Medical, dental, vision insurance

• Generous time off: 9 paid holidays + 2 weeks PTO

• Retirement planning: 401(k) with company match

• Paid training: We prepare you for success from day one

• Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles

• Stable employment: 25+ years supporting federal agencies; government contract security

• Meaningful work: Help real people navigate CMS and CDC programs that change live

• $400 new hire bonus: $200 after your first week, $200 upon successful completion of training

Position Details

Pay Rate: $35.00/hour

Full-time with set schedule adherence required

Location Requirement: Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs. Day-to-day work is performed remotely from your home.

New Hire Bonus: $400 total, paid in two installments — $200 payable following completion of your first full week of employment, and $200 payable upon successful completion of the four-week paid training program. Must be actively employed and in good standing at the time of each payout. Bonus payments are taxable and subject to applicable withholdings.

What You'll Do

As a Customer Service Representative, you'll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs:

• Answer inbound calls using our automated system and provide clear, professional assistance

• Research and resolve customer inquiries while meeting service level agreements

• Document all interactions in our CRM system with thorough, accurate notes

• Guide callers through online applications and processes

• Maintain current knowledge of program regulations and policies

• Make outbound follow-up calls when needed

• Collaborate with team members and escalate complex issues to leadership

You'll use standard call center technology including phones, email, web browsers, and our ticketing system—all while working remotely.

What You'll Need

Required:

• High school diploma or equivalent

• 1+ year of customer service experience

• Strong communication skills (written and verbal)

• Ability to work independently and problem-solve

• Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)

Preferred:

• Experience with CRM tools, help desk software, or call center technology

• Familiarity with healthcare or government programs

About TDB Communications

Since 1999, TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority-owned, service-disabled veteran-owned small business (SDVOSB), we've deployed thousands of professionals across 30+ states to support critical government services. When you join TDB, you're joining a company that values service, integrity, and employee success

Need accommodations? We're committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs.

Equal Opportunity Employer

TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Equipment will be mailed to your verified home address. We may communicate with applicants via text, email, and phone about your application—you can opt out of texts at any time.