Customer Support Representative

Badger Meter is a leading global water technology company providing solutions to optimize water delivery, maximize revenue and reduce waste. Job Duties Assist with maintaining annual customer quotes and updating pricing during renewals to ensure accuracy and consistency Support customer-facing teams with reporting, data entry, and documentation to help meet customer needs Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner Provide administrative support and tracking for customer-related escalations and special projects Assist with maintaining and updating customer accounts to ensure current and accurate information Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels Support non-standard customer change activities, including documentation and communication updates Perform other related duties as needed to support Education and Experience High school degree/GED required; Bachelor's degree preferred 1–3 years of experience in customer support, sales support or customer‑facing role Qualifications Beginning a career in customer account management, sales support or customer operations Experience supporting internal and external customers such as sales or customer service required Proficiency with Microsoft Office Software required Competencies Collaboration: Work collaboratively with others across the organization to achieve shared objectives Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed Working Conditions Work is performed in an office environment and requires the ability to operate standard office equipment Requires prolonged periods of talking/listening Work is performed in close proximity to others Must be able to sit for prolonged periods of time Compensation The target hourly rate for this role is $25–$27 per hour. Benefits Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation; additional 5% company match to Defined Contribution account annually Access to a certified financial planner at no cost Employee Assistance Program (EAP) Basic Group Life Insurance Short Term Disability Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr