Front Office Supervisor - Cambria Hotel South Boston

Front Office Supervisor

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.

Responsibilities:

1. Guest Services:
   • Welcome guests and handle check-in/check-out processes.
   • Respond to guest inquiries and resolve any issues promptly.
   • Ensure a positive guest experience through exceptional customer service.
2. Staff Supervision:
   • Lead and supervise front office staff, including receptionists and concierge.
   • Schedule and assign tasks to ensure efficient operations.
   • Conduct regular training sessions for staff development.
3. Administrative Tasks:
   • Manage reservations and monitor room availability.
   • Routing, Balance limit auditing.
   • OTA Reconciliation
   • Handle cash and payment transactions accurately.
   • Prepare reports on occupancy, revenue, and guest satisfaction.
4. Quality Assurance:
   • Ensure adherence to hotel policies and procedures.
   • Monitor the cleanliness and organization of the front desk area.
   • Conduct regular audits to maintain service quality standards.
5. Communication:
   • Liaise with other hotel departments to coordinate services.
   • Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

• Proven experience in a front office or guest service role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel booking systems and front office software.
• Attention to detail and problem-solving skills.
• Availability to work flexible hours, including weekends and holidays.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.