Customer Service I

Customer Service I

Our client, a leading organization in the healthcare and benefits industry, is seeking a Customer Service I to join their team. As a Customer Service I, you will be part of the Enrollment Services department supporting customer onboarding and account management. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, which will align successfully in the organization.

Location: Livermore, CA (100% On-Site)

Pay Range: $20/hr - $23/hr

Shift: Must be flexible to work a shift between 5am-5pm PST

Duration: 6+ Month Contract

What's the Job?

• Assist customers through the enrollment process, providing guidance and support.
• Serve as the primary point of contact from account initiation to activation.
• Review costs and service details with customers to ensure clarity and satisfaction.
• Participate in training on specific enrollment procedures to enhance service delivery.
• Maintain high attention to detail and ensure excellent attendance to meet organizational standards.

What's Needed?

• Previous customer service experience, especially over the phone.
• Ability to learn quickly and retain detailed information.
• Strong phone etiquette and multitasking skills.
• Flexibility to work shifts between 5am-5pm PST.
• High attention to detail and reliable attendance.

What's in it for me?

• Opportunity to work in a dynamic, supportive environment.
• Gain valuable experience in enrollment and benefits services.
• Be part of a team committed to professional growth and development.
• Work onsite at a convenient location in Livermore, CA.
• Start as soon as screening processes are completed, with potential for immediate employment.