Call Center Representative (Part-Time)

Job DescriptionJob DescriptionOverviewMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.We’re looking for dependable and customer-focused Call Center Representatives to support a variety of inbound and outbound service and sales projects for a diverse client base. In this role, you’ll engage directly with customers to answer questions, resolve issues, and promote new products and services.Our projects span across government programs and some of the world’s most well-known brands. This is an on-site, entry-level opportunity with flexible scheduling options. While previous contact center experience is a plus, it’s not required. We welcome candidates with backgrounds in customer service, technical support, inside sales, or administrative support.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. ResponsibilitiesWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities:Manage inbound and outbound calls with professionalism and courtesyResolve customer concerns efficiently, aiming for first-call resolutionResearch internal systems to locate missing information and collaborate with other departments as neededAccurately document customer interactions and process claimsConduct needs-based conversations to identify the best solutions for customersUse training materials and knowledge bases to provide accurate information while following scripts and proceduresHandle sensitive information in compliance with privacy and confidentiality standardsEscalate complex issues to supervisors or specialized teams when necessaryParticipate in training sessions and team meetings to stay current on updates and proceduresMaintain consistent attendance and adhere to assigned schedules QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years or olderHigh school diploma or equivalentStrong verbal, written, and organizational communication skillsAbility to type at least 20 words per minute accuratelyBasic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)Familiarity with Windows operating systemsReliable and punctual with strong time management skillsCapable of troubleshooting and resolving customer issuesSkilled in conflict resolution, negotiation, and problem-solvingCustomer-oriented with empathy, patience, and responsivenessAble to multitask, stay focused, and work independentlyTeam player with a collaborative mindsetComfortable working in a fast-paced, evolving environmentStrong interpersonal skills and the ability to build rapport with customers and colleagues