Customer Service Specialist

Driver/Csr

Faithful Companion Pet Cremation Services is searching for a full-time Driver/CSR at a rate of $20 per hour with a $2/hr shift differential applied to certain evening/weekend work hours.

We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services. This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.

We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.

The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:

• 401K with up to 4% match on contributions
• Medical including FSA/HSA for medical and dependent care
• Dental
• Vision
• Company paid life insurance
• Voluntary pet insurance
• Short-term and long-term disability insurance
• Critical Illness and Accident insurance
• Sick time accrual
• Vacation time after 6 months of employment

Position Responsibilities:

• Driving company vehicles (minivans) in a safe and courteous manner.
• Transportation of pets to and from family homes or veterinary clinics.
• Maintaining a professional appearance (uniforms provided).
• Accurately completing all required paperwork and electronic forms.
• Operating cremation equipment (training provided).
• Obtaining paw prints and other memorial items as requested.
• Using various tools and equipment to customize and package cremains for delivery.
• Keeping clean workspaces and vehicles.
• Providing high-level customer service both in person and over the phone.
• Handle and transport pets with utmost respect and dignity at all times.

Requirements:

• Comfortable speaking to people with compassion and professionalism.
• Possess a valid driver's license and successfully pass a motor vehicle record check.
• Successfully pass a background check.
• Adhere to our strong code of ethics.
• Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
• Ability to lift 75lbs unaided.
• Possess a cell phone with the ability to call, text, and use a GPS application.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Flexibility with scheduling. Evenings and weekends are required. Shifts will vary.