Medical Office Manager

We’re a growing primary care practice in Tempe, Arizona, and we’re looking for an experienced, organized, and patient-focused Assistant Clinic Office Manager to join our leadership team. This is more than a traditional front office position. As our Assistant Clinic Office Manager and Front Office Team Lead, you’ll help create exceptional patient experiences, lead our front office team, and support the day-to-day operations of an expanding practice. Because we’re a newer practice, this is an exciting opportunity for someone who enjoys building processes, solving problems, leading by example, and helping shape a positive workplace culture from the ground up. If you’re passionate about patient service, operational excellence, and developing high-performing teams, we’d love to hear from you. What You’ll Do Patient Experience Leadership Champion an exceptional patient experience from check-in through check-out. Foster a welcoming, compassionate, and service-oriented culture. Monitor patient satisfaction, online reviews, and patient feedback. Professionally resolve patient concerns and implement service recovery strategies. Monitor waiting room flow to promote efficient and positive patient experiences. Front Office Leadership Lead daily front office operations, including scheduling, registration, check-in/check-out, and phone communications. Supervise, coach, and support front office staff. Assist with staffing, training, onboarding, and performance development. Promote teamwork, accountability, and professionalism. Partner with the Clinic Office Manager to improve workflows and office efficiency. Practice Operations Optimize workflows within Athena EMR. Maintain accurate patient records and documentation. Support insurance verification, billing processes, and financial reconciliation. Assist with inventory management, ordering office and clinical supplies, and resource coordination. Help ensure compliance with clinic policies and applicable healthcare regulations. Operational Growth Identify opportunities to improve efficiency, workflows, and patient care. Support the implementation of new workflows and operational initiatives. Participate in special projects that support the continued growth of the practice. Help build scalable systems for a rapidly growing organization. Qualifications Required Minimum 2 years of experience in a medical office or healthcare administrative setting. Previous leadership, supervisory, or team lead experience. Excellent communication, customer service, and interpersonal skills. Strong organizational skills with the ability to manage multiple priorities. Ability to thrive in a fast-paced and evolving healthcare environment. Experience with Athena EMR. Preferred Experience in primary care or an outpatient medical practice. Medical Assistant Certificate. Additional Requirements Strong working knowledge of medical scheduling, insurance verification, EMR workflows, and Microsoft SharePoint. Ability to professionally manage patient concerns and difficult situations. Reliable attendance, punctuality, and dependable transportation. Ability to travel between clinic locations and community events as needed. Bilingual English/Spanish required. What We’re Looking For A natural leader who enjoys coaching and developing others. Patient-centered and committed to exceptional customer service. Organized, proactive, and solutions-oriented. Comfortable adapting to change and improving processes. Excited to contribute to the growth of a newer primary care practice. Someone who takes ownership and leads by example. Benefits 401(k) Dental insurance Health insurance Health savings account (HSA) Paid time off (PTO) Vision insurance Experience: Supervisory experience — 2 years required Language: English and Spanish — required #J-18808-Ljbffr