Learning Program Manager

The Technical Learning Program Manager is responsible for the strategic administration, governance, and continuous improvement of the organization’s technical training programs, learning systems, and compliance processes. This position serves as the organization’s subject matter expert for technical learning administration, partnering with Operations, Technical Training, Safety, Compliance, and manufacturer representatives to develop standardized training strategies, establish operational standards, and ensure regulatory and organizational compliance. ESSENTIAL JOB DUTIES : Training Program Administration & Coordination Coordinate manufacturer training programs, including scheduling, enrollment management, certification tracking, and training portal administration. Serve as the primary liaison between manufacturer training providers, internal stakeholders, and field personnel. Lead relationships with manufacturer training providers, negotiating schedules, priorities, and training opportunities that align with organizational objectives. Establish and maintain an annual schedule of manufacturer-led training opportunities for employees. Evaluate manufacturer training offerings and determine organizational applicability, priorities, and implementation strategies. Support the implementation and ongoing administration of pre-engineered and fire extinguisher technical training programs. Lead technical learning improvement initiatives that require cross-functional collaboration among Operations, Safety, Compliance, HR, and manufacturer partners. Research industry best practices and emerging training methodologies and recommend implementation where appropriate. Training Compliance, Tracking & Reporting Administer and maintain training records, tracking systems, and learning management system (LMS) data to ensure accurate reporting and compliance. Monitor employee training progress, completion status, and certification requirements. Analyze training participation, completion, and certification trends to identify organizational skill gaps and recommend corrective actions. Identify training and certification gaps across branch locations and prioritize training initiatives to support operational needs.Recommend process improvements to increase training efficiency, reduce compliance risk, and improve employee engagement. Administer DOT RIN requirements and related compliance activities for applicable branches. SOPs, Standards & Communication Lead the development, implementation, and governance of standardized technical training procedures across the organization. Evaluate existing operational practices and recommend standardized processes to improve consistency, efficiency, and regulatory compliance. Develop organizational standards for technical learning, certification management, and operational training documentation. Collaborate with executive and operational leadership to establish long-term technical learning strategies. Interpret manufacturer requirements and regulatory guidance and translate them into organizational training standards. Support the Vice President of Operations – Suppression in developing, maintaining, and communicating training requirements, procedures, and operational initiatives. Support the Technical Training Manager – FLS Systems in developing, maintaining, and standardizing safety compliance procedures to promote consistent operational practices and regulatory compliance across all subsidiaries. Develop and continuously improve technical learning curriculum, instructional resources, and learning standards. Evaluate training effectiveness through performance metrics and stakeholder feedback and implement improvements. Recommend enhancements to instructional methodologies and learning technologies. Develop standardized learning resources that improve knowledge transfer and operational consistency across business units. Other duties may be assigned. QUALIFICATIONS The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. Education, Training, Certifications: High School diploma, technical or related experience, required. NICET Certification for Special Hazard Systems, preferred. Experience, Knowledge, Skill Requirements: 10 years’ experience with Pre-Engineered Fire Systems and Fire Extinguisher Servicing 1+ years of managerial experience, preferred. Communication Skills: Must have the ability to effectively read, write and communicate in English with employees and customers. Systems and Software Skills: Able to operate a computer and use Microsoft Office, required. Familiarity with Novara Flex EHS platform, preferred. Familiarity with pre-engineered and fire extinguisher manufacturer training portals, preferred. Other Qualifications: Valid driver’s license with acceptable driving record required. Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. Frequent travel required, up to 40%. PHYSICAL & WORK ENVIRONMENT REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements: While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift Employee will consistently be required to work indoors in an office setting, work alone and with other. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will be occasionally required to wear all appropriate personal protective equipment, as required by company safety policies while visiting locations. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary. About Us Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you! Summit Fire & Security , a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career‑seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property. Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes: Paid Vacation and Holidays Medical Insurance Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long-Term Disability – Employer Paid Short-Term Disability – Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program Our Core Values PIPE We are PASSIONATE about life safety We have INTEGRITY (Do the right thing) We work in PARTNERSHIP with our customers and community We constantly strive for OPERATIONAL EXCELLENCE (Do things right) Summit Fire & Security participates in E‑Verify & in alignment with our commitment to safety, we promote a drug‑free workplace. Summit Fire & Security is an equal‑opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Job Info Job Identification 4673 Job Category Training Job Schedule Full time Locations 1 Main St, Mendota Heights, MN, 55120, US #J-18808-Ljbffr