Medical Receptionist

Job Title: Medical Receptionist

Location: Rockville, MD

Hours: 4 DAY WORK WEEK! (Monday - Thursday Full Time)

Pay: $21/hr

Free Parking at ALL Sites!

Reports To: The Office Manager, Assistant Office Manager (if applicable), and the Front Office Coordinator

Supervision Exercised: None

Position Summary:

The medical receptionist is responsible for administrative and clerical duties at the ARA front desk in every location. This includes greeting patients, scheduling appointments, and managing patient records. They also handle phone calls, verify insurance, process payments, and maintain a clean and organized front office. Strong communication, organizational skills, and adherence to patient confidentiality and adherence to HIPAA are crucial for the role. This is a full-time role.

Key Duties & Responsibilities:

• Ensures that all patients are properly greeted, paperwork is completed, questions are answered, and patients are kept informed of wait times or delays before being called into the clinical area.
• Monitor the scheduling of patient appointments for OAC and ARA including EMG, Ultrasound, Iovera, the Dietician, and laboratory appointments.
• Maintain standards of professionalism, meet productivity expectations, and behavior/appearance standards.
• Maintains awareness of waiting room status and facilitates timely flow of patients back to the clinic.
• Coordinates check-out function with clinical departments to ensure that patients have all necessary information, prescriptions, and follow-up appointments scheduled.
• Checks that proper information is in the electronic record before sending tasks or messages.
• Coordinates confirmation calls for ARA, OAC, EMG, lab, Ultrasound, Iovera, and the Dietician (where applicable) daily. Sends out Recall Letters on a weekly basis.
• Reviews schedule for next day, check alerts for forms needed and actions to be completed. Create alerts in chart if needed. Check for multiple same day appointments (e.g., indicate if patient has both an office visit and an Infusion/Dexa/Ultrasound/EMG appointment). Check for future and/or duplicate appointments. Check for scheduling errors (e.g., is patient scheduled to see the correct doctor, is the patient scheduled for the correct amount of time?).
• Manages Phreesia dashboard for pre-check and to ensure that all new patients have confirmed their appointments. Ensure all Phreesia Icons are addressed by the end of the day.
• Becomes proficient at all front-office positions and fills in as necessary.
• Periodically participate with audits of front-office staff as requested by the Office Manager or Front Office Coordinator.
• Manages each doctor’s schedule, which includes verifying appropriate scheduling for each physician’s unique needs and contacting patients to fill holes from cancellations and no-shows in conjunction with Strategic Scheduler. Ensure that the physician time slots are properly classified.
• Ensures accurate capture of insurance information in NextGen, including running insurance through Phreesia, CareFirst Direct, and Availity.
• Obtain required ABNs and waivers for all ARA patients.
• Collect all out of pocket patient fees including form fees, self-pay patient, Body Composition, Weight Loss, and Dietician.
• Serves as back-up as needed for daily reconciliation of all monies and ensures that cash and checks are sent to Accounting in Calhoun.
• Respond to Business Office enquiries as needed.
• Coordinate with Peake when computer issues arise.
• Process HouseRx as directed by the Office Manager.

Qualifications:

• Minimum of a high school diploma or GED required.
• Minimum of one or more year’s medical office experience preferred.
• Computer experience and knowledge required.
• Skill in understanding organizational policies, procedures, and systems.
• Ability to speak clearly and concisely.
• Ability to read, understand, communicate, and follow oral and written instructions.
• Knowledge of medical practices terminology, and computer systems and applications.
• Knowledge of grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.
• Knowledge of health insurance companies and billing/collection practices.
• Skill in operating a computer, photocopier, fax machine, and postage meter.
• Excellent interpersonal skills, and the ability to communicate clearly.
• Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public.
• Ability to work in a fast-paced, stressful environment.
• Ability to multitask.
• Be detail oriented.

Working Conditions / Other:

• This is a full time in office position.
• Requires full range of motion including manual and finger dexterity and hand-eye coordination.
• Requires ability to use office equipment, consisting of photocopier, fax machine, computer, phone equipment, postage meter and scale.
• Requires prolonged sitting and standing as well as bending and stooping.
• Requires ability to communicate with patients, physicians, and staff members.
• Requires ability to review history forms, insurance forms, and patient information.
• Requires ability to converse over the telephone clearly.
• Requires picking up and carrying items weighing 20 pounds.
• Work is performed in the reception area of the medical office.
• Work may be stressful at times.
• Interaction with patients, people who are ill, their families, other medical groups, and vendors is required.

Disclaimer:

• The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.