Traveling Support Concession Supervisor | Full-Time | Ford Idaho Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Traveling Support Concession Supervisor is responsible for supporting an efficient, professional and profitable food service operation at the assigned venue. Food service operations include event planning, food preparation and production, inventory, cash control, compliance with alcohol service policies, cleaning safety, guest service, employee/volunteer training and supervision, closing duties, and any other tasks assigned by the . The Traveling Support Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth execution of any assigned event.

This position is an ideal opportunity for a self-starting experienced manager who enjoys travel, has a passion for live sports and entertainment, and possesses fundamental managerial skills. The length of service at each venue is dependent upon staffing needs ranging from several days to several months. Specific job responsibilities will be dependent upon venue and level of support needed. The manager must maintain an excellent attendance record and be available to work an event-driven schedule which includes evenings and weekends.

This role pays an hourly rate of $35.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 29, 2025.

Responsibilities

• Managing and running all venue concessions operations before, during and after the event.
• Duties could include staff scheduling, employee check-in, proper distribution of cash, verifying inventory, equipment inspection, POS programming and troubleshooting, guest complaint resolution, training, food production, set-up, clean-up, post-event reconciliation and reporting, communicating with clients and any other duties as assigned by the RVP.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Service operations as directed by the RVP.
• Ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances and alcohol service regulations.
• Generating and reviewing financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, product costs, wage and salary control, and P&L financial statements.
• Evaluating recent historical sales and purchasing data for the purposes of identifying purchasing patterns and accurate cost of goods.
• Responsible for directing, developing and mentoring staff. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure work environment is safe and free from harassment or discrimination; immediately addresses all safety concerns, potential hazards, accidents or incidents.
• Relays safety/health issues immediately.
• Promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.

Knowledge, Skills and Abilities:

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: MS Office, POS systems, and ADP.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to obtain food handler/alcohol service certifications or permits as required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little or no direction.

Qualifications

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Nationally recognized, advanced food service sanitation and alcohol service certification.
• Performing the duties of this position involves extensive and continuous standing and walking.
• The Traveling Support Manager is present on the concourse for much of the event, in addition to pre- and post-event.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.