Pensions Operations Analyst - TCU

Description Job Title Pension Operations Analyst – TCU Salary Range Step 1: $45,125 Step 2: $52,646 Step 3: $56,406 Step 4: $60,166 Step 5: $63,927 Step 6: $67,687 Step 7: $75,208 Department / Division Pensions, MTA Defined Benefit Plan Supervisor Operations Manager - Consolidated Pensions Location 2 Broadway, New York, NY 10004 Hours of Work 8:30 am - 5:30 pm (8 hours/day) or as required Union Representation ***This position is represented by the Transportation Communications Union (TCU)*** Opening The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary The purpose of this position is to administer the provisions of the MTA Defined Benefit Pension Plan (“DB Plan”) that require less complex analysis or calculations. The Operations Analyst - Pension will be exposed to all DB Plan articles and the application of the Plan provisions. The Operations Analyst-- Pension works on the calculation of pension estimates, prior service, military service, and responses to inquiries. The Operations Analysts-- Pension receive on-the-job training in calculating actual retirement benefits, including death benefits and disability retirement benefits. Responsibilities Operations Responsibilities Provide active support to the Pensions department’s objective by meeting or exceeding assigned goals and tasks. Gather, analyze, and perform basic estimates and calculations in both the PeopleSoft Pension module and on spreadsheet applications. Review applications and paperwork submitted by DB Plan members for completeness; contact member if additional information is required. Provide retirement application and related paperwork to members. Gather forms, scans, and track status; Participate in document management functions as necessary. Enter transactions in PeopleSoft and the service request management tool. Enter data to the PeopleSoft Pension module as assigned. Calculate prior and military service applications. Retrieve and review scanned documents and forms. Provide excellent customer service by receiving, analyzing, researching, and seeking to resolve issues and providing timely responses to members. Collaborate with colleagues throughout the BSC and agency-wide to resolve basic issues as assigned. Understand when to resolve or elevate to supervisor. Perform/support cyclical processing and period-end activities as assigned. Complete filing and review of pension documents/paperwork as assigned. Mail functions as assigned – deliver to and pick up from BSC mail room. Respond to service requests as assigned. Complete all assignments as delegated. Comply with MTA and BSC policies, practices and procedures. Support project activities including: requirements gathering, functional design & configuration, testing, training design, development & delivery, post-production support. Complete other tasks as assigned. Individual and Team Responsibilities Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies. Track and report status of work. Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge. Support other team members as appropriate. Service Management Responsibilities Ensure that all assignments are completed accurately and with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets. Identify and recommend continuous improvement initiatives as assigned. Participate in user groups as necessary. Desired Knowledge/Skills/Abilities Required Skills Possess work experience in pensions or a pension-related field. Mathematical skills. Analytical skills. Working knowledge and use of PeopleSoft pension module or related database software. Ability to work in a team environment. Ability to assess problems and promptly resolve or identify Pension staff to appropriately resolve. Strong oral and written communication skills. Strong interpersonal skills with the ability to work with and collaborate throughout the BSC at all levels within and outside the organization. Strong time management skills and ability to manage individual assignments. Strong attention to detail. Ability to handle sensitive situations and maintain a high degree of confidentiality. Preferred Skills Understanding of MTA Defined Benefit Pension Plan articles, policies, and procedures. Familiarity with performance metrics and ability to meet identified targets. Working knowledge of service request management tools. Working knowledge and use of office productivity tools (e.g., GroupWise, MS Office applications). Education and Experience Must possess a minimum of three (3) years of work experience. High School Diploma or GED and 3 years of experience processing pension calculations; or a College degree in a related field, required. Bachelor’s degree or Associate's degree and relevant experience in Accounting, Finance, Statistics, Economics, Business, or related field, preferred. Shared Services experience, preferred. Other Information May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites. According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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