Business Analyst

We are seeking a Business Analyst to join a small, highly analytical IT solutions team. This role focuses on front-end solution analysis-reviewing incoming IT requests, evaluating existing tools and technologies, and recommending the best-fit solutions before approval and implementation.
This is not a traditional data analyst role. Instead, this position is ideal for a self-motivated business analyst who thrives in ambiguity. We're looking for someone who enjoys researching technology requests, independently assessing solutions, and driving clear recommendations forward. The team operates in a ticket-based model and emphasizes quality analysis over volume, handling a limited number of complex requests each week.

Day-to-Day Responsibilities
• Analyze incoming IT solution requests and interview requestors to analyze underlying need and explore relevant surrounding context
• Determine whether existing city-approved tools or platforms already meet the requested need
• Conduct market research and compare viable solutions in a variety of business factors that change from case to case
• Evaluate solutions from multiple perspectives, including:
o Functionality and unique value add
o Usability and long-term maintenance requirements
o Cost, compliance, and vendor reliability
o Integration with existing systems
• Collaborate with IT Architects (2 on the team) to align recommendations
• Document findings, risks, and recommendations clearly for approval and implementation decisions
• Support 3-4 complex solution analysis tickets per week, each requiring thoughtful and detailed review

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Bachelor's degree or equivalent experience (4+ years)
• 2+ years of experience in an IT-related role with broad exposure to technology domains
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage and prioritize multiple requests while producing high-quality analysis


Nice to Have Skills & Experience
• Experience working with ticket-based workflows
• Business Analysis certifications (CBAP, CCBA, PMI-PBA, or similar)
• Experience performing solution or systems analysis within IT organizations
• Familiarity with cybersecurity, IT architecture concepts, or infrastructure environments
• Public sector or regulated environment experience


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.