Client Service Representative (Temporary Full-Time)

Job Title: Inbound Fraud /Customer Service Representative Job Id :26-05168 Location: Remote Duration:03 months on W2 contract Description: Client is seeking a Fraud Representative to handle inbound calls and assist customers with potential fraud concerns. Responsibilities include reviewing accounts, investigating issues, resolving inquiries, and delivering excellent customer service. Required Qualifications: Minimum 2 years of customer service experience or equivalent military experience. Proficiency with Chromebooks, dual monitors, Microsoft Office, and Outlook. Ability to multitask, navigate multiple systems, and type while speaking with customers. Must live within 60 miles or 60 minutes of the Cincinnati hub. Availability to work between 8 AM and 8 PM EST, including one weekend day (5 working days per week). Strong communication, problem-solving, and customer service skills. Quiet, distraction-free remote workspace required. Must pass the required background investigation and fingerprinting. Must meet Section 19 of the Federal Deposit Insurance Act requirements. Preferred Qualifications : Experience in banking or financial services. Call center and remote work experience. Strong organizational, decision-making, and time-management skills. Compensation: The hourly rate for this position is between $22.50 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.