Front Desk Admin

Job Description

Job Description

Are you someone who’s calm in chaos, kind to strangers, good with details, hates drama, and secretly a wizard with Outlook and reports? We’re looking for that person.

At Spencer Psychology , we’re more than a mental health practice. We’re a healthy, close-knit, family-friendly team that supports each other as much as we support clients. Our front desk is the heart of our office, and we’re looking for someone warm, organized, and tech-savvy to be a welcoming face (and voice) for our busy office. The receptionist reports to our office manager, as part of a 5-member support staff team for 24 kind-hearted therapists.

What You’ll Do:

• Greet clients with compassion and professionalism

• Answer phones and client questions

• Keep supply inventory

• Keep things running smoothly behind the scenes — from insurance checks to account updates to staying on top of daily reporting (like downloading credit card payments)

• Keep waiting room neat

Schedule: Monday–Friday, 8–4 or 9–5 (your choice). We are flexible with time off for doctors' appointments, your kids' school performances, and general personal life needs.

Pay: $18-$19 per hour

Perks: IRA with match, QSEHRA (HRA with $300 reimbursement towards your medical) plus dental/vision/short -term disability, life insurance, paid time off, and a team that truly cares.

Perfect for a parent returning to work or someone with experience in medical or mental health admin. This is an in-person role. Telework is not available for reception.

Required : Previous front office medical, dental, vision, or mental health experience
How to Apply: Please attach your resume and a cover letter that explains any gaps in your job history. We cannot consider anyone who does not also include a cover letter.

$19 hourly

• Provide administrative support to other team members with data entry, paperwork, photocopying, etc. when needed
• Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information
• Schedule appointments and ensure the business calendar is accurate and up-to-date
• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions

• Complete assigned reporting functions for our electronic health record (matching payments to client accounts, importing credit card transactions, running insurance eligibility, processing consent forms, and faxing).

• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience with word processing programs and basic computer skills
• Displays impeccable interpersonal, time management, organizational, and customer service skills
• At least one year of receptionist or administrative assistant, experience, or similar preferred

• Associate's degree or equivalent certification.

• At least one year of receptionist or administrative assistant experience, in a medical or mental health organization

• Must pass a background check.

We are a group private practice, located in Bloomington, Indiana (home of Indiana University). We offer a variety of outpatient mental health services and specialties that change with our clinicians' interests and training. Our support staff is highly valued, as the clinicians couldn't do their job nearly as well without our wonderful support staff.

We are a warm and connected group, and for those who are interested (but it is never required), we have frequent options for socializing outside of work, such as meals, pontoon boat rentals, trivia nights, fun classes (we've done pottery painting, stained glass, and baking classes), and cookouts. We strive to make work-life balance actually work.

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