IT Operations Specialist

IT Operations Specialist

Reports To: IT Director Location: On-Site (Waco, TX) Position Type: Full-Time

Position Summary: We are seeking a proactive and detail-oriented IT Operations Specialist to support the daily operations and administration of our IT infrastructure. This role emphasizes reliability, performance, and security across core systems and services. You'll work closely with the Systems Administrator and IT Director to provide technical support to end-users, manage cloud and on-premise systems, enforce security policies, and support automation and compliance efforts.

Key Responsibilities

• End-User Support & Onboarding
• Serve as Tier 1–2 technical support for internal users via a help desk system.
• Perform onboarding/offboarding procedures, including account setup, device configuration, and software provisioning.
• Maintain accurate documentation and IT knowledge base resources.
• Systems Operations & Infrastructure
• Administer Microsoft 365 services (Entra ID, Exchange, SharePoint, Intune).
• Maintain and monitor endpoint management platforms (Intune, Jamf Pro for macOS, ConnectWise RMM for Windows).
• Network administration, monitoring and management
• Ensure system uptime and performance through regular health checks and monitoring tools.
• Assist with IT asset management and inventory.
• Automation & Configuration
• Develop and refine automation scripts (e.g., PowerShell, Bash) to improve IT operations and reduce manual workloads.
• Support configuration management and deployment pipelines.
• Security & Compliance
• Implement and maintain endpoint protection tools (e.g., FileVault, BitLocker, patching policies).
• Monitor for security threats and support incident response protocols.
• Assist with compliance-related initiatives (e.g., MFA, least privilege access, vulnerability reporting).
• Project Support & Maintenance
• Assist with planning and execution of IT projects (migrations, upgrades, system rollouts).
• Perform regular maintenance and participate in system lifecycle management.
• Recommend tools and strategies for improving system efficiency and user experience.

What We're Looking For (Required Qualifications):

• 2+ years of experience in IT operations or systems support.
• Solid hands-on experience with Microsoft 365 and Windows/macOS environments.
• Basic scripting knowledge (PowerShell, Bash, etc.).
• Understanding of cybersecurity fundamentals.
• Solid understanding of network administration, monitoring and management

What We'd Be Excited To Find (Preferred Qualifications):

• Exposure to compliance frameworks (e.g., SOC 2, HIPAA, Drata).
• Proficiency with endpoint management tools (e.g., Intune, Jamf Pro, ConnectWise).
• Familiarity with Zero Trust security concepts and MFA.
• Experience with identity/access management and network diagnostics.

Key Competencies:

• Customer-service orientation and problem ownership.
• Strong troubleshooting and analytical thinking.
• Excellent organizational and communication skills.
• Ability to work independently and manage competing priorities.

Compensation and Benefits:

• Competitive salary and comprehensive benefits package.
• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
• 401K. with competitive company matching.
• Personal time off, sick leave, and holidays.
• Company will provide laptop and other needed computer equipment.

About AxisCare: According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.