Scale Buyer/Customer Service Agent

Job Description

Job Description

Be the Face of a Better Recycling Experience Scale Buyer / Customer Service Agent

Do you enjoy working with people, staying busy, and making sure the details are right?

Beacon Recycling is looking for a Scale Buyer / Customer Service Agent who can create a great customer experience while keeping transactions accurate, organized, and moving efficiently.

This is a highly interactive position. Throughout the day, you will work directly with customers, answer questions, grade and purchase scrap metal, process transactions, and coordinate with our scale, commercial, warehouse, and operations teams.

The right person for this role is friendly, responsive, organized, detail-oriented, and comfortable working in a fast-paced environment where priorities can change throughout the day.

This is not a position where you sit behind a counter and simply enter weights. You will be one of the primary faces of Beacon Recycling and an important part of why customers choose to do business with us again.

What You'll DoBuild Relationships With Our Customers

• Greet customers promptly and make them feel welcome.
• Develop relationships with regular customers and learn their preferences and needs.
• Communicate comfortably with people from a wide variety of backgrounds.
• Answer questions about materials, grades, pricing, and Beacon's processes.
• Clearly explain decisions in a friendly, professional, and respectful manner.
• Handle customer concerns professionally and involve the appropriate team member when additional assistance is needed.
• Keep customers informed and help move them through the process efficiently.
• Make sure customers leave feeling appreciated and confident they were treated fairly.

Grade, Purchase & Process Scrap Metal

• Identify, grade, weigh, and purchase ferrous and non-ferrous metals.
• Learn to recognize materials such as copper, brass, aluminum, stainless steel, and other metal grades.
• Apply established grading standards consistently and accurately.
• Enter customer, product, weight, pricing, and transaction information into Beacon's systems.
• Double-check information for accuracy before completing transactions.
• Explain material classifications and grading decisions clearly to customers.
• Stay informed on material specifications and applicable pricing.
• Direct customers to the correct unloading locations.
• Help maintain an accurate, efficient, and orderly scale operation.

Keep Things Moving

This position involves much more than completing one transaction at a time. You may be helping a customer, communicating with the yard, answering a question, entering information, and preparing for the next transaction within a short period of time.

You will be expected to:

• Work with a sense of urgency while maintaining accuracy.
• Transition comfortably between customers and tasks throughout the day.
• Keep track of details even when the scale is busy.
• Follow through on open questions or issues.
• Communicate changes and important information to coworkers.
• Prioritize effectively when several things need attention at once.
• Help maintain an efficient flow of customer and vehicle traffic.

Work as Part of the Beacon Team

• Communicate frequently with the scale house, commercial team, warehouse, and yard operations.
• Follow established procedures and communicate when something does not appear correct.
• Maintain organized records, documentation, and transaction information.
• Assist with shipping documents, warehouse activities, and loading van trailers when needed.
• Step in to help coworkers during busy periods.
• Maintain a clean, organized, and professional scale and customer area.
• Follow Beacon's safety procedures and immediately communicate unsafe conditions.

You'll Probably Enjoy This Job If You...

• Like people. You enjoy talking with customers and coworkers throughout the day.
• Build rapport easily. You are comfortable starting conversations and developing relationships with regular customers.
• Like staying busy. You would rather have several things happening than spend your day waiting for something to do.
• Pay attention to details. Numbers, weights, grades, customer information, and transaction accuracy matter to you.
• Like knowing what's expected. You appreciate clear procedures, standards, and training and take pride in following them consistently.
• Communicate frequently. You naturally keep people informed rather than assuming someone else knows what is happening.
• Are service-minded. You want customers to feel that they were treated fairly and professionally.
• Are dependable. You understand that customers and coworkers are counting on you to be here and ready to work.
• Handle repetition without becoming careless. Even when you've completed the same type of transaction many times, you still pay attention to the details.
• Can move quickly without becoming sloppy. You understand that speed matters, but accuracy matters just as much.
• Work well as part of a team. You are comfortable coordinating with others and following established processes.
• Respond well to coaching. When expectations or procedures change, you adjust and apply the feedback.

What We're Looking ForRequired Qualifications

• High school diploma or equivalent.
• Previous customer service, retail, hospitality, sales support, or other customer-facing experience.
• Strong verbal communication and interpersonal skills.
• Basic math and computer skills.
• Ability to enter and verify information accurately.
• Ability to follow established procedures and grading standards consistently.
• Ability to read, write, and communicate effectively in English.
• Ability to professionally explain decisions to customers, including decisions they may not agree with.
• Dependable attendance and punctuality.
• Ability and willingness to learn Beacon's metal grades, specifications, pricing processes, and purchasing procedures.
• Saturday availability as required.

Preferred Qualifications

• Previous weigh-scale or scale operation experience.
• Experience grading or purchasing ferrous and non-ferrous metals.
• Scrap metal, recycling, warehouse, manufacturing, or industrial experience.
• Experience handling customer transactions involving weights, pricing, inventory, or material classifications.
• Microsoft Office experience.

Physical & Work Environment

This is an active position that includes both indoor and outdoor work.

Employees must be able to:

• Stand and walk for extended periods.
• Bend, squat, stoop, and move throughout the scale and warehouse areas.
• Occasionally lift up to 50 pounds.
• Work indoors and outdoors in heat, cold, rain, and snow.
• Work safely around trucks, heavy equipment, vehicle traffic, dust, noise, and scrap materials.
• Visually inspect materials and use established testing methods to determine proper metal classifications.
• Wear required personal protective equipment.
• Learn and consistently follow all of Beacon's safety procedures.

What Success Looks Like

A successful Scale Buyer / Customer Service Agent becomes someone our customers trust and our team can depend on.

You'll know you're doing well when:

• Customers recognize you and are comfortable working with you.
• Customers are greeted promptly and kept informed.
• Materials are graded consistently and correctly.
• Transactions are accurate and complete.
• Customer traffic moves efficiently.
• Coworkers receive the information they need from you.
• Customer concerns are addressed professionally.
• Procedures are followed consistently.
• The scale area remains organized, professional, and safe.
• Customers leave feeling they were treated fairly, respectfully, and efficiently.

At Beacon Recycling, our goal is simple:

Every customer should leave feeling valued, fairly treated, and eager to return.

7am-4:30pm Monday-Friday with Saturdays as needed.