Senior Director of Brand Operations

Job Description

Job Description

Long John Silver's | Louisville, KY (Restaurant Support Center) | Up to 50% field travel

About Long John Silver's

Our mission is to create treasured moments through high-quality food and bell-ringing service. Our vision is to be the world's favorite seafood restaurant. We're looking for leaders who want to help us get there.

About the role

Long John Silver's is looking for a Sr. Director of Brand Operations to build and own the operating system behind our brand. You won't run individual restaurants. You'll define how every restaurant runs: the SOPs, brand standards, tools, and technology our company and franchise teams use every day.

This is a hands-on role. You'll spend real time inside our restaurants studying how work gets done, finding ways to make it faster and simpler, and leading the modernization of our legacy SOPs. You'll also build our brand's new loss prevention function from the ground up.

Reporting to our Chief Technology Officer & Head of Brand Operations, you'll lead the Director of National Ops Services and the Director of Franchise Business Consultants.

What you'll do

- Lead operational readiness for new menu items, LTOs, equipment, and technology, from pilot through systemwide launch.

- Conduct time-and-motion, workflow, and speed-of-service studies in the kitchen, at the front counter, and in the drive-thru, then test and roll out better ways of working.

- Own the brand's SOPs and operations manual, and lead a full modernization of legacy procedures into digital, mobile-friendly, visual formats.

- Build and lead a new loss prevention function, including SOPs, KPIs, and POS-based exception reporting.

- Partner with Technology on POS, kitchen display, digital ordering, and labor tools so they fit how restaurants actually work.

- Serve as the go-to resource for franchisees and operators on brand standards, and bring their feedback into brand decisions.

What you bring

- 8+ years of restaurant operations experience, including 4+ years in a brand-level ops services, operations excellence, or SOP development role.

- Proven experience writing and managing SOPs for a multi-unit QSR or fast-casual brand.

- A track record of leading systemwide rollouts of menu items, equipment, or technology.

- Hands-on experience with time-and-motion or speed-of-service studies.

- Experience supporting both company-operated and franchised restaurants.

- Bachelor's degree in a related field, or equivalent experience.

- Must be based in Louisville, KY, or willing to travel frequently to our Louisville Restaurant Support Center.

- Valid driver's license and the ability to travel up to 50% to restaurants and franchise meetings, including overnights.

Bonus points for

Loss prevention or audit experience, POS or digital ordering implementations, Lean or Six Sigma certification, franchise advisory council experience, and seafood, fried-food, or drive-thru operations background.

Why join us

You'll have the chance to shape how an iconic brand operates across the entire system, with the support of a leadership team investing in modernizing how our restaurants work.

What we offer

- Competitive base salary with bonus potential

- Full benefits package, including medical, dental, and vision insurance

- Short-term and long-term disability and life insurance

- Generous paid time off

- 401(k) with company match and immediate vesting from day one

Long John Silver's is an equal opportunity employer.